Can't clear or Acknowledge alerts in Central

Hi BrucekConvergent,

Does the issue happen on other computers (meaning, if you launch your dashboard from a different machine, do the problems persist? )
Do all alerts that you try to acknowledge present the same behavior?
Have you tried (if applicable) using a different admin Central account to acknowledge them?
Are there any addons or pop-up-blockers installed?

Regards,

Hi BrucekConvergent,

Does the issue happen on other computers (meaning, if you launch your dashboard from a different machine, do the problems persist? )
Do all alerts that you try to acknowledge present the same behavior?
Have you tried (if applicable) using a different admin Central account to acknowledge them?
Are there any addons or pop-up-blockers installed?

Regards,

I can try a different computer. Worked fine last week, no changes.

Yes, I've tried each type of alert individually.

I have not tried another account; this one is superadmin (enterprise superadmin).

No addons or popup blockers.

I'll report back in a few.  Might have something to do with that update over the weekend.

So, that was quick -- basically if one is an Enterprise Superadmin you lost the ability to clear alerts when logged into a sub-estate from the Sophos Central Enterprise console.  Something must of changed / broken in that update last weekend.  Logged in as a "local" superadmin into the subestate, and can delete / acknowledge alerts.

Hi BrucekConvergent,

Thank you for testing and confirming.

From what I see in the notes, nothing has changed for that section with this weekend's update:
What's new in Sophos Central

Could you please have a look at these documents and ensure all of your settings are correct?
Manage Administrators
Sub-Estates

Please let me know the outcome.

Regards,

Yes... the account I'm using is the sole Enterprise Admin account, and has full access to the single sub-estate we have.  This has worked fine in the past.

Hi BrucekConvergent,

Do all the sub-estates present this issue? Or, is this specific to a particular one? (If so, anything different about it? ). 
If this is a generalized problem, I suggest you file a case with support so that we can further investigate. Once you have a ticket, please provide the number so that we can follow-up.     

If possible, be sure to include examples of what's failing, as well as the SDU logs 

Please let me know if you have any other questions. 

I only have 1 sub-estate.

I'm a platinum reseller .. I'll start this case via our direct rep.

SDU logs would have no bearing on this.

Well apparently I'm not losing my mind and it's now a "feature."

https://community.sophos.com/kb/en-us/132909

I do recall this working before so pretty sure some Central update broke this.  Anyhow, looks like Sophos devs are aware of it.

Hi BrucekConvergent,

Looks like that article is fresh from today (its dated Oct 10th 2018). Explains why I did not see it earlier.
Thank you very much for sharing it.

We will advertise it as needed.

Thanks again!