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Can't clear or Acknowledge alerts in Central

BrucekConvergent

Anyone else seeing this issue?

 

When I view the alerts in central for our endpoints (typically old reboot alerts, expired trial licenses, etc.) and tick some of the boxes, then click the Mark Acknowldeged button, nothing seems to happen.  I've tried latest IE, Firefox, and Chrome.  This is new behavior, used to not be a problem.



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  • 0

    Hi BrucekConvergent,

    Does the issue happen on other computers (meaning, if you launch your dashboard from a different machine, do the problems persist? )
    Do all alerts that you try to acknowledge present the same behavior?
    Have you tried (if applicable) using a different admin Central account to acknowledge them?
    Are there any addons or pop-up-blockers installed?

    Regards,

    Barb@Sophos
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

     

  • 0 in reply to Barb@Sophos

    I can try a different computer. Worked fine last week, no changes.

     

    Yes, I've tried each type of alert individually.

     

    I have not tried another account; this one is superadmin (enterprise superadmin).

     

    No addons or popup blockers.

     

    I'll report back in a few.  Might have something to do with that update over the weekend.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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  • 0 in reply to Barb@Sophos

    I can try a different computer. Worked fine last week, no changes.

     

    Yes, I've tried each type of alert individually.

     

    I have not tried another account; this one is superadmin (enterprise superadmin).

     

    No addons or popup blockers.

     

    I'll report back in a few.  Might have something to do with that update over the weekend.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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