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Sophos Central Shows BAD STATUS

I have 2 Systems running same Version of Sophos.

System 1 - Shows All Good - Even if there is not HeartBeat Service Running on the System.

System 2 - Shows BAD Status with HEARTBEAT Service Missing (+ Sophos AV / Sophos Device Control and Sophos Web Control are running on the System2). The Client Shows all up to date and perfectly fine when manually checked on the client.

Any one else having this issue?

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0 Gowtham Mani over 7 years ago
Hi skyisbluescreen,

These alerts can indicate two potential issues:

The first issue is a cosmetic issue that can occur during a system startup or shutdown and the computer recovers after a short period, as in the example above.

The second issue is where the computer does have one or more missing or stopped Sophos service(s) and manual intervention is required.

We are aware of the disruption and investigating the underlying causes of all issues and all scenarios that can lead to the issue arising.
Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 skyisbluescreen over 7 years ago in reply to Gowtham Mani
The first issue is a cosmetic issue that can occur during a system startup or shutdown and the computer recovers after a short period, as in the example above.

==> I have completely re installed the AV System this is been happening from past couple of Days, So not luck waiting for it to Auto Recover.

2.The second issue is where the computer does have one or more missing or stopped Sophos service(s) and manual intervention is required.

==> I have compared this with many other systems, Same Number of Serivces are running

What i understand now is, This is a Known Issue and you guys are working on it?
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0 Gowtham Mani over 7 years ago in reply to skyisbluescreen

Hi skyisbluescreen,

Yes, we have been working on it and over the last few months several updates were released addressing this issue. Can you please confirm if this is seen with the lasted installer (Core agent 2.0.0 & Above)? If yes, Will it be ok to open a support ticket to investigate it?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 skyisbluescreen over 7 years ago in reply to Gowtham Mani

Can you tell why the HEARTBEAT Service is not seen anymore on many systems?
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0 Nick Cuddemi over 7 years ago in reply to skyisbluescreen

It's not on any of the system's with the newest update.

It looks as though it was removed/intergrated into something else.

I do not see it on my system either.
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0 Gowtham Mani over 7 years ago in reply to skyisbluescreen

Hi ,

Will it be possible to open a support ticket regarding the services missing/stopped?

Also please check if the heartbeat is enabled in the central? refer Sophos XG Firewall: How to enable Security Heartbeat.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 7 years ago in reply to skyisbluescreen

Hi ,

Will it be possible to open a support ticket regarding the services missing/stopped?

Also please check if the heartbeat is enabled in the central? refer Sophos XG Firewall: How to enable Security Heartbeat.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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