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Sophos Central Shows BAD STATUS

skyisbluescreen

I have 2 Systems running same Version of Sophos.

System 1 - Shows All Good - Even if there is not HeartBeat Service Running on the System. 

System 2 - Shows BAD Status with HEARTBEAT Service Missing (+ Sophos AV / Sophos Device Control and Sophos Web Control are running on the System2). The Client Shows all up to date and perfectly fine when manually checked on the client. 

Any one else having this issue?



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  • 0

    Hi skyisbluescreen,

    These alerts can indicate two potential issues:

    1. The first issue is a cosmetic issue that can occur during a system startup or shutdown and the computer recovers after a short period, as in the example above.
    2. The second issue is where the computer does have one or more missing or stopped Sophos service(s) and manual intervention is required.

    We are aware of the disruption and investigating the underlying causes of all issues and all scenarios that can lead to the issue arising.

     

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Gowtham Mani
    1. The first issue is a cosmetic issue that can occur during a system startup or shutdown and the computer recovers after a short period, as in the example above.

           ==> I have completely re installed the AV System this is been happening from past couple of Days, So not luck waiting for it to Auto Recover.

     

           2.The second issue is where the computer does have one or more missing or stopped Sophos service(s) and manual intervention is required.

           ==> I have compared this with many other systems, Same Number of Serivces are running

     

    What i understand now is, This is a Known Issue and you guys are working on it?

Reply
  • 0 in reply to Gowtham Mani
    1. The first issue is a cosmetic issue that can occur during a system startup or shutdown and the computer recovers after a short period, as in the example above.

           ==> I have completely re installed the AV System this is been happening from past couple of Days, So not luck waiting for it to Auto Recover.

     

           2.The second issue is where the computer does have one or more missing or stopped Sophos service(s) and manual intervention is required.

           ==> I have compared this with many other systems, Same Number of Serivces are running

     

    What i understand now is, This is a Known Issue and you guys are working on it?

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