Need Support to upgrade Sophos from 10.0.1 to 10.0.2

Hello Vishag K V,

this forum is for a different product, please see here for Sophos Home support options.

Christian

Hi Team,

As advised by Sophos Support, this is an EAP related issue and they suggested we contact this forum for further support. We are looking forward to upgrade to the version 10.0.2 & 10.0.3 in Mac-book air. Support advised us that this upgrade should happen automatically, but that if this is not happening, so they think there's some problem with the endpoint.

To be clear, this is the corporates version of Sophos Central we're using.

Cheers,

Vishag K.V

Hi Vishag KV

I have moved this thread to Big SUR EAP forum, as you have enrolled for EAP. 

Hi Vishag,

Have you joined this Mac to the EAP? If you have then it should automatically update to 10.0.3, the only caveat here is that the EAP is not available if you're currently using an Update Cache.

If the endpoint is currently assigned to the EAP and not using an update cache we would expect 10.0.3 to be installed. In this case an SDU would be helpful for our investigation:

• Go into Central, find the device, and click on More Actions > Diagnose
• Once the SDU is uploaded, post the file name here so we can extract it and take a look

Thanks

Hi David,

I've not been able to run the SDU in the way you asked, but I've been able to run it manually on the laptop in question - and I've uploaded it to OneDrive.  Here's a link to it:

rededucat-my.sharepoint.com/.../EUONNWZ5MDFKrIhe8rwOh1QB0ujiRyqu_haRA0IhC1zCXA

Hi,

Looking at the SDU it appears that this endpoint has not been assigned to the EAP and so is still running 10.0.1.

I'm also noticing errors communicating with Central so it's possible that the new updating policy hasn't been received yet.