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How do I remove an older version of sophos for mac

laurelap

my husband installed sophos on my computer...I don't know which version it is.

I want to install the mac home edition, but i get this message.

Another version of Sophos anti-virus software, which is not compatible with this version, is already installed. You must remove that version before attempting installation again.

help, please.

:1002623


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  • 0

    I have the same problem, please respond...

    :1002879
  • 0

    If the version installed is SAV 7, it's basically the same product.  If it's SAV 4, you'll need to upgrade to SAV 7, run the SAV 7 uninstaller, and then install SAV 7 HE.

    :1002897
  • 0

    On the version my daughter installed, it says the update is not configured. We have been in circles for months on this. It's driving me crazy and I know I have a virus or trojan that is messing up everything on my computer. Could the virus be the reason it won't update and how do I remove so I can get it cleaned up? Thanks

    :1006317
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    Do you have the Home Edition or the Enterprise Edition installed?  What version? 4? 7? 8?

    The Sophos Remove.app file is in the /Applications folder for all Home Edition versions

    It is found in  /Library/Sophos Anti-Virus/ on the Enterprise Edition on version 7 and 8.

    Version 4 didn't have an uninstaller, but can be upgraded to the trial version 7 or 8 of the Enterprise Edition, which can then be uninstalled.

    :1006325