manual clear

I'm new too and have the same question.  If you find the answer please let me know.  jeb@ctesc.net.  Thank you.  jaybob.

Basically you clean up manually by creating a custom scan (open Preferences). Configure it (Edit scan) by adding the required Scan Items (if you want to do it for a special folder like your .Trash go to MacHD->Users->you and type .trash in the search) and setting the necessary  Options (When a threat is found: Clean up threat and If cleanup fails: Delete threat). Run the scan.

Please see also How to remove trojans, worms, and other malware with Sophos Anti-Virus.

HTH

Christian

Hi Wednesdate, do you mean that the 'Clean Up Threat' button is not enabled (greyed out)?

If it is, have you authenticated with the Quarantine Manager window (the padlock icon in the bottom left-hand corner)?

Folks   I am MAC newbe, I understand the concept of creating a custom scan, I am kinda embarassed to say that

I am not sure how take the files listed in the results of the inital scan and move them to my custom scan folder...

Tried dragging and clicking , then i just stare at it like my dog stares at this foood when i change brands.....

Any direction would be appreciated.....

I'm also not an expert - but I think dragging from the logs doesn't work.

Edit the custom scan and either you drag a folder from Finder to the Scan Items window or add one or more by clicking + and selecting it.

Christian

I am new to Mac also, and  also having problems understanding how to manually clean up a Mal/EncPk-HI threat. I tried dragging it to the Custom Scans with no luck. I tried finding it in files with no luck. I can't even expand the location enough to look deeper. Help!!!

Please see this thread:

http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/DELETING-A-THREAT-MANUALLY-FINDING-THE-THREAT/td-p/1219/jump-to/first-unread-message

First off: Nice software... It found a Windows virus in a Zip file on my Bootcamp partition that Microsoft AV ignored.

My only concern is how Sophos truncates the location of the file when malware is found.  Sophos needs to fix this in future versions!  I need to see the the complete path, or simply a way to open the enclosing folder to remove the file.  If the file is buried deep in the system, as this file was, there is no way to find it if Sophos cannot quarantine it, save for running a very long scan or doing the work-arounds listed here.

Good:  Excellent malware detection

Fail:  Removing the malware.  Not Mac-like in simplicity.

In Quaarntine Manager, the "Clean Up Threat" button does not light up under the "Action Available" column after I unlock the window to proceed with clean up manually option.  Anyone have this problem?  Anyone know what to do about it?