Endpoint Antivirus - Cloud, how can I uninstall?

Hi,

The un-installer is in the same place with all versions of SAV:

/Library/Sophos Anti-Virus/Remove Sophos Anti-Virus.app

N.B.  This is the Library folder in root, not the users's Library.

Hope this helps.

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ecepp wrote:

Downloaded sophos endpoint antivirus cloud version 9 for my Mac osx. There is no uninstall button, I've been searching forever. I dont know how to use the terminal option. This is driving me crazy, I didnt mean to download this, I dont have a bussines that I need this specific version for. All I've been getting is runaround, endless posts insisting on an uninstall button, but only for the home version or something. Answers to similar posts saying there is already a thread that answers this, digging through threads to find that thread, non of them helping with my problem. PLEASE HELP!!!!

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If you are trialing the Sophos Cloud management platform, you should be able to seek help through your web portal console. There is a built-in support request button in the web portal, look for the little icon that looks like a headset in the upper right corner of the screen. That would connect your request for assistance directly with our support team.

Note: you will need the Tamper Protection password in order to remove the product. Visit the Sophos Cloud web portal, Manage tab (across the top), Global Settings (in the list on the left), and find the Tamper Protection section. Press the "Show" button to make the password readable. If you do not have access to the Sophos Cloud web portal then please contact your administrator who does, they should be able to help.

Although possible to remove our software without running the remove program (/Library/Sophos Anti-Virus/Remove Sophos Anti-Virus) I don't recommend it. Its messy and requires knowledge of the Terminal. Use our remove program, it works.

I am in the same situation. I can't uninstall my Sophos Cloud Endpoint version 9.1.5 because I don't have the Tamper Protection password. How do I contact my Administrator to help me out. I really need to uninstall it. Thanks.

Hello tubyias,

The Tamper Protection feature was introduced because administrators sometimes wish to restrict what actions end users can take without their permission. This includes uninstalling the product.

Unfortunately there is no way anyone at Sophos can provide you the password. For obvious security reasons, we don't have access to it.

The administrator is the person who sent you a signup email or gave you the endpoint installer. If you received your computer with our product pre-installed, you should ask the person who gave you the computer. That person should be able to log into the Sophos Cloud console and either turn off Tamper Protection for the account, or provide you with the correct password.

Out of curiousity, I'd be interested to hear why you need to uninstall the product. It doesn't affect my willingness to help you, but I'm always curious to know what problems people encounter with the product that makes the no longer want it installed.

This forum is for Mac Home Edition only - not the Cloud version.  Pls post to the Sophos Cloud board on SophosTalk:

http://community.sophos.com/t5/Sophos-Cloud/bd-p/SophosCloud