Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 4 replies
  • Subscribers 6 subscribers
  • Views 1881 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

confused about how to manually remove

rda

I just ran a scan for the first time. The results show 21 threats, most MALRorpian-D and some trojans, which are all Windows viruses. Problem is, I can't find those documents. When I use searchlight, it doesn't find any of them. I have searched in e-mail as well. No such docs.

Now I do run VMWare fusion and have XP installed but still, those files have to live somewhere on my HD and Sophos for Mac does not show the path to the docs.  They all have to be deletd manually and I can't find them.. So should I ignore these warnings or what?

Thank you.

:1005391


This thread was automatically locked due to age.
  • 0

    Hi there.
     When I open Quarantine Manager, I get more than a dozen items like:
     W32/Netsky-B.................             Clean up manually
    and
    W32/Netsky-B   mails.txt.exe.9    Clean up manually
    and
    W32/Sobig-E.    details.pif.3         Clean up manually
     

    But the 'Clear from List' and 'Clean up Threat' windows are inactive (grey)
    and following the instructions under 'Threat details' doesn't help. How do I
    get rid of this junk?
     I work on a Mac, Snow Leopard
     Many thanks for your assistance
    David Merron

    :1005395
  • 0

    As far as the clean and remove lines being gray, try hitting the lock in the lower left corner and unlocking. That should make those lines active.

    :1005399
  • 0

    Hi there, I am having the same problem.  Many threats have been discovered, most of them come from yahoo bulk mail.  All are Windows threats.  I attempt to complete a custom scan and am unable to locate the files.  Sophos!  Please advise.

    Thanks!

    :1005429
  • 0

    The files are likely in your ~/Library/Mail/V2/ folder, if you're accessing your mail from Mail.app.  If you're using Safari, these files will be in your ~/Library/Caches folder.

    However, we've got a very detailed thread on here about temporary items in the Caches folder -- the most likely situation is that these files keep coming and going and have no fixed location.  If this is the case, the detections should eventually vanish from the Quarantine Manager of their own accord.  If not, the following should work:

    In the Finder, hold down the Option key and select the Go menu.  Part way down the list will be a Library folder.  Select it.

    In the Sophos app, create a custom scan, and then drag the Caches and Mail folders from the Finder window to the Scan Items tab in your custom scan.

    :1005447