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Auto Update

TexRob

I am using the latest version of Sophos anti-virus (free version) downloaded from the Sophos website on an iMac with the latest OSX.  The manual update works just fine, but even though I have the "Check for updates on connection to network or Internet" box ticked under Preferences, the update does not open when I log on to the Internet.  I have uninstalled and re-installed Sophos anti-virus, to no avail.  Does anyone have a solution?

:1001937


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  • 0

    Hi TexRob,

    Have you checked the Sophos log file?  On my Mac the update check does not occur until 5 minutes after the on-access scanner starts.  The autoupdate window itself does not actually appear but there is an entry in the log.

    David

    :1001941
  • 0

    I don't see anything in the log file that relates to autoupdate.  Can you perhaps send me the wordage in case I am looking at the wrong thing?  Thanks.

    :1001945
  • 0

    Hi,

    I presume that you are looking in the log accessed from the SAV preferences - Logging tab?

    This is 5 mins after connecting to the network:

    ....

    com.sophos.intercheck: spyeye-p.ide

    com.sophos.intercheck: sdad-gen.ide

    com.sophos.intercheck:

    com.sophos.intercheck: Info:  On-access scanner started at 11:10 on 31 January 2011

    com.sophos.intercheck:

    com.sophos.autoupdate: Info:  Checked primary server at 11:15 on 31 January 2011

    com.sophos.autoupdate: Sophos Anti-Virus is up to date

    com.sophos.autoupdate:

    If you can do an autoupdate manually then this entry should appear at the end of the log following an update:

    ....

    com.sophos.intercheck: qhost-av.ide

    com.sophos.intercheck:

    com.sophos.intercheck: Info:  On-access scanner started at 16:28 on 31 January 2011

    com.sophos.intercheck:

    com.sophos.autoupdate: Info:  Checked primary server at 16:28 on 31 January 2011

    com.sophos.autoupdate: Sophos Anti-Virus was updated

    com.sophos.autoupdate:

    Hope that helps.

    :1001947
  • 0

    Thanks for the information.  I do not see the first entries (which you say should appear after a five-minute connection to the network), but I do see the second list of entries, which appear after I manually update the files.  I am just wondering why the program won't update itself automatically as it should when I connect to the Internet.

    :1001949