SAV for Mac 9.1 Preview

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kwiniec wrote:
9.1.6 has appeared in the release notes, but the savosx91_he.zip file still contains 9.1.5. What is the URL to 9.1.6?

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Those notes refer to the business version of the product. There aren't any changes of signifiance in that version that would benefit the Home Edition product, so we haven't published a new Home Edition version yet. Your 9.1.5 installation will automatically upgrade when we release something new.

We are moving to a different mechanism to publish the release notes soon, should make it easier to understand what got released. It will be labeled by the different packages, since we don't always update them simultaneously. In fact, its a rare day when they get published simultaneously.

For the curious, we have four separate packages today:

• Home Edition, which you know and love;
• the unmanaged (stand alone) business version;
• a business version managed by Sophos Enterprise Console;
• a business version managed by Sophos Cloud.

Each package contains a slightly different feature set, althoug all four are built from the same source code. Hope that helps explain things.

I've tried to install the preview and I get the message "The installation failed. The software was not installed successfully. Remove the software and re-install."

I've tried using the removal tools (http://www.sophos.com/en-us/support/knowledgebase/121206.aspx) and the Mac version 8 says "Sophos is not installed".

Version 9 won't open for me so I can't install it after downloading it.

I have tried restarting my system and also emptying the trash in hopes of cleaning up everything, but I don't know where else to look to find where any traces of a former Sophos install would be on my system.

I'm running Mac OSX Mavericks 10.9.4.

Thank you for any assistance

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shupirate9 wrote:

I've tried to install the preview and I get the message "The installation failed. The software was not installed successfully. Remove the software and re-install."...

What is the full directory path to get to your Sophos installer app? If there is a non-ASCII character anywhere in the path, such as (in my case) "ß" for the beta version, the installation will fail with the message you've gotten.

Hello shupirate9,

We install files under /Library/Sophos Anti-Virus/ as well as in a few system locations:

• /Applications
• /Library/LaunchDaemons (look for files starting with com.sophos.)
• /LIbrary/Extensions (look for bundles starting with Sophos)
• /Library/LaunchAgents (look for files starting with com.sophos.)

The remove program should be able to clean things for you. Here is some info: http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/m-p/14271

Several posts down in that thread is a post by ruckus that links to a copy of the remove tool, if you have already deleted the installed copy.

Hope that helps.

bobcook, thank you for your help. I went through all of those locations to delete any traces of the old install and tried to re-install and everything seemed to work now

Hi,

just downloaded version 9.1 becouse of resently update problems with 9.0.11, the update stopped working of and on, so sometimes its working and sometimes not (the 9.0.11 version) manual update almost always works.

before it al worked fine. so, following your manual i uninstalled 9.0.11 (from applications "Remove Sophos Anti-virus) and rebooted, suprice, Sophos 9.0.11 is still running.

second advise from your forem, you can install 9.1 over the old version and it will update to the new version and keep your settings, (nice, i have a few like don't scan external backup drives, there is nothing on them that is not on my Mac, so no use, you don't want to scan 6 TB)

so, i installed 9.1 over the 9.0.11 version becouse i cant uninstall that version, not working, install error (the installation faild)

any advice?

And yes, i have the free version, cant insert a pic becouse your upload don't support .tiff

Hello Atraveler,

I admit that I did not follow precisely where things went wrong, but the information we'd be interested to see is contained in the text log "/var/log/install.log" (available in the Console application). There will be lines in the log from Sophos Installer, and the text will tell us what has gone wrong.

Bob,

ill get you that info tomorrow, bed time now and that mac is ofline

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Atraveler wrote:

...And yes, i have the free version, cant insert a picbecouse your upload don't support .tiff

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Open the .tiff in Preview than "Save As…" a JPEG file.