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Quarantine Manager will not unlock

AMCarter3

Sophos noitfied me today that a piece of malware <Mal/Iframe-W> had arrived as an attachment to an email. However, when I opened the Quarantine Manager to manaually delete it, I could not get the QM to unlock. When I click on the lock icon, it just blinks and does not "open". Any suggestions?  

Sophos AV Ver. 8.0.6

:1009100


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    I responded to one of the current posts on the "2 icons" topic earlier.  I started having 2 menubar icons this morning too on two of our laptops. I resolved it on both laptops by disconnecting the backup drives and restarting. Hope that info helps.  (and the Q Mgr lock/unlock is still working!)

    :1009176
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    AMC3 wrote:

    I responded to one of the current posts on the "2 icons" topic earlier.  I started having 2 menubar icons this morning too on two of our laptops. I resolved it on both laptops by disconnecting the backup drives and restarting. Hope that info helps.  (and the Q Mgr lock/unlock is still working!)

    Just to clarify: it was likely the restarting that fixed the 2 menubar icons issue, not the disconnecting backup drives -- disconnecting drives helps people who are having issues with the scanner terminating early.

    :1009178
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    Now appears to be working fine (previously not)

    8.0.6C

    Mountain Lion

    :1009270
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    AMC3 wrote:

    Andrew, I ran all 3 Terminal scripts, then restarted. The lock icon in the Quarantine Mgr now works. However, I now have 2 Sophos icons in my menubar. What should I do to fix that? These same symptoms are occurring on all 3 the laptops in our home. (All are running OS 10.7.4)

    Mac

    Go to System preferences/Users & groups/Log In Items, and delete the Sophos entry (It is a relic, not needed). Sign out of your account & back in, and the problem should be solved.

    :1009320
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    I am seeing the same issue, but different error in the system.log.

    Sophos Anti-Virus[16951]: -[NSPersistentUIManager snapshotWindow:handler:]: CGSCaptureWindowsContentsToRectWithOptions(cid, &wid, 1, CGRectZero, kCGSWindowCaptureBestResolution, &image) returned error 1000 on line 2419

    Does anybody know how to resolve this so I can clean up the threats I have quarantined?

    :1011092