Guest User!

You are not Sophos Staff.

Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 15 replies
  • Subscribers 6 subscribers
  • Views 16154 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Quarantine Manager will not unlock

AMCarter3

Sophos noitfied me today that a piece of malware <Mal/Iframe-W> had arrived as an attachment to an email. However, when I opened the Quarantine Manager to manaually delete it, I could not get the QM to unlock. When I click on the lock icon, it just blinks and does not "open". Any suggestions?  

Sophos AV Ver. 8.0.6

:1009100


This thread was automatically locked due to age.
Parents
  • 0
    AMC3 wrote:

    Andrew, I ran all 3 Terminal scripts, then restarted. The lock icon in the Quarantine Mgr now works. However, I now have 2 Sophos icons in my menubar. What should I do to fix that? These same symptoms are occurring on all 3 the laptops in our home. (All are running OS 10.7.4)

    Mac

    Go to System preferences/Users & groups/Log In Items, and delete the Sophos entry (It is a relic, not needed). Sign out of your account & back in, and the problem should be solved.

    :1009320
Reply
  • 0
    AMC3 wrote:

    Andrew, I ran all 3 Terminal scripts, then restarted. The lock icon in the Quarantine Mgr now works. However, I now have 2 Sophos icons in my menubar. What should I do to fix that? These same symptoms are occurring on all 3 the laptops in our home. (All are running OS 10.7.4)

    Mac

    Go to System preferences/Users & groups/Log In Items, and delete the Sophos entry (It is a relic, not needed). Sign out of your account & back in, and the problem should be solved.

    :1009320
Children
No Data