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Quarantine Manager will not unlock

AMCarter3

Sophos noitfied me today that a piece of malware <Mal/Iframe-W> had arrived as an attachment to an email. However, when I opened the Quarantine Manager to manaually delete it, I could not get the QM to unlock. When I click on the lock icon, it just blinks and does not "open". Any suggestions?  

Sophos AV Ver. 8.0.6

:1009100


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    I am seeing the same issue, but different error in the system.log.

    Sophos Anti-Virus[16951]: -[NSPersistentUIManager snapshotWindow:handler:]: CGSCaptureWindowsContentsToRectWithOptions(cid, &wid, 1, CGRectZero, kCGSWindowCaptureBestResolution, &image) returned error 1000 on line 2419

    Does anybody know how to resolve this so I can clean up the threats I have quarantined?

    :1011092
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  • 0

    I am seeing the same issue, but different error in the system.log.

    Sophos Anti-Virus[16951]: -[NSPersistentUIManager snapshotWindow:handler:]: CGSCaptureWindowsContentsToRectWithOptions(cid, &wid, 1, CGRectZero, kCGSWindowCaptureBestResolution, &image) returned error 1000 on line 2419

    Does anybody know how to resolve this so I can clean up the threats I have quarantined?

    :1011092
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