Sophos stops working when my mac starts up

Agile

Can you please give me an update of where you and your team are with my problem - I do hope that you can come up with a solution soon because my Mac is umprotected whilst I'm waiting.

Thanks

Mike

Are you continuing to have this problem with 8.0.5?  This problem is actually many problems all exhibiting the same symptoms.  I know at least some of those problems have been fixed. 

IPC sockets are how different pieces of software communicate with each other, which means Intercheck is failing to talk to some other software it expects to respond, which isn't -- likely the kernel extension or autoupdate.

It seems to me that SAV shouldn't need IPC until after the login process is complete and autoupdate begins its check.

Would you be able to post a list of kernel extensions that you have loading?  It should be available  by selecting Extensions in System Information.app (available from Apple->About This Mac->More Info...)

Uninstalled 8.0.4 and downloaded 8.0.5 - still same problem.

I'm not too hot on too much technical stuff so I'm not sure if the following is what you asked for?

BSDKernel

BSDkernel6.0

Thanks

In a way, it's good to know that you're experiencing the same problem (frustrating for you though) -- as this means that the issue is likely due to your specific setup and can be corrected on your end given enough time and patience, assuming you're willing to put in that level of work.

In the meantime, I'd recommend keeping on-access scanning disabled (which it appears to do for you anyway) and creating some scheduled scans -- weekly for your entire computer, and daily for your download folder, desktop, and anywhere else you regularly store files.

You can get to the list of kernel extensions by opening up About This Mac... from the apple menu, clicking on "More Info..." and clicking the Extensions listing.  You'll likely have to wait a minute or so, and then an entire list of loaded extensions will show up.  With this, I should be able to see if there's something loading at startup that may be interfering with Intercheck's ability to communicate with other processes.  I'll also probably be getting you to check for processes that start at login, which may involve a bit of typing in terminal.app.  If it comes to that, I'll give you specific instructions on how to do it.

Hi

I can access the extensions but there are approx 150 of them - and although I can "select all" but it wont let me copy/paste. I could take screenshots - am I able to post screenshots here?

Mike

Hello Mike,

am I able to post screenshots here

unfortunately not. But you could load them up to some site like ImageShack and include the link in your post (using the "picture of a tree" icon).

Christian

Hi

Just uploaded some screenshots of the extensions - they can be found here:

http://profile.imageshack.us/user/mikeroyall/

Thanks

Thanks!  You probably won't hear more from me for a few weeks, but I'll check for incompatabilities.  If anyone else on the forum wants to compare extensions in a 10.6.8 environment and see if there are differences in the meantime, be my guest :)

I just uninstalled and then re-installed version 8.05c. worked like a charm. The On-Access function now works.

Running OSX 10.7.3

Thanks,

Same problem for me. Using latest Lion and 805c of sophos which I downloaded and installed yesterday. SHut down macbook overnight and this morning it's stopped again

What is problem please ? This is home version of sophos for mac .. I havent changed anything on macbook by the way