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XP frozen on 99% of encryption

nordiii

 Hello Everyone,

I made a new installation of XP SP3 on a  new WD 2000GB WD20EARS (in Alignment formatted) + 1TB all looks fine.

WD20EARS

C: = 60GB

D:= 1.7TB

E:= 1TB

After installation SGE 5.5 first encryption starts running on partition D: , about 80 hours later encryption status is 99% on partition D:  and PC is frozen. Partition C: and E: is unencrypted

After reboot (power off) PC encryption status is 99% and PC frozen again

If I reboot in safety mode and use the windows explorer PC frozen again, only if I use the IE I have access to the HD and I can save my files.

OK format and new installation :smileyvery-happy:

I made a new installation of XP SP3 on a  new WD 2000GB WD20EARS (NOT in Alignment formatted) + 1TB all looks fine.

WD20EARS

C: = 60GB

D:= 1.7TB

E:= 1TB

After installation SGE 4.5.3 first encryption starts running on partition C:  later partition D.

I think SGE shows the HD’’’’s capacity wrong ... something with 7625422MB (3TB about 3000000MB)

About 80 hours later encryption status is 99% on D:  and PC is frozen, same as before. Partition E: is unencrypted.

After reboot (power off) PC encryption status is 99% and PC frozen again

I get access to my HD’’’’s only in over IE in safety mode to save my install files.

I used SGE 4.5.3 on the same hardware with 2x 1TB HD’’’’s before without any problems.

Any ideas what’’’’s wrong?  I don’’’’t want try the right settings and  install and format my PC for the next few weeks ... it’’’’s boring. :smileymad:

Maybe it’’’’s better to install XP on the 1 TB HD and use the 2 TB for data only?

Thanks for your help

Nordiii

:5698


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  • 0

    Hi Nordiii,

    thank you very much for bringing this one to attention.

    I just reviewed your description I can tell you that I have not seen this issue before. However, I can also not find any information if SGN has been installed on a 2 TB drive so far.

    Personally I would suggest to have one small partition for the OS installation and then to use the rest as data partition. Due to the fact that Windows XP even w/o encryption has reached its maximum capacity by handling 2 TB this might be worthwhile thinking about.

    In case that you still encounter further issues please be so kind and open a new support case for this one so that we can have a closer look if required.

    Regards

    Dan

    :6049
  • 0

    Hello Dan,

    Thanks for your reply! Last week I made a new installation again and ran a chkdsk d: /r before encryption . Check disk found few bad clusters and bad sectors. I have ordered a new HD. The new 2TB HD is formatting at the moment, next night I will run a check disk again. Maybe the new HD fix the problem.

    Can everybody open new support case by Sophos  or do I need a service contract?

    Adding 96 bad clusters to the Bad Clusters File.

    Correcting errors in the Volume Bitmap.

    Windows has made corrections to the file system.

    1953512000 KB total disk space.

             0 KB in 1 files.

             4 KB in 9 indexes.

           384 KB in bad sectors.

        125604 KB in use by the system.

         65536 KB occupied by the log file.

    1953386008 KB available on disk.

    Regards

    Nordiii

    :6051
  • 0

    Hi Nordiii,

    I assume that you have installed SafeGuard Easy?

    The root cause for my assumption is the following fact:

    - When installing SafeGuard Easy or SafeGuard Enterprise the Pre Boot Authentication and the relevant Information (so called Kernel) for that are stored on the hard drive. In order to protect these files we mark them as bad sectors. So in case that SafeGuard Easy is installed that will add approximately. 380 KB of bad sectors to the drive and SafeGuard Enterprise will add approximately 96 MB bad sectors (Reason for this is the different technology that is used in the products).

    Unfortunately you will have to raise the support call yourself.

    Regards

    Dan

    :6053
  • 0

    Hello Dan,

    Thanks for your reply!

    I have investigated the problem some weeks looks like a XP and hardware issue.

    OS Win XP
    I tested three WD 2TB HDs I cannot format (no quick format) any HD under XP successful.
    Checked it on four laptops and two desktop PC, via USB, eSATA, SATA all unsuccessful.


    OS Win7
    With Win7 I can format (no quick format) the WD 2TB HDs successful
    But later I get an i/o error and I lose my drive.
    Probably Asus P5W DH Deluxe support 2.2TB only (not 3TB)


    So, I waste a lot of time for nothing and rollback to 2x 1TB HDs
    It doesn’’’’t look like a SafeGuard Easy issue.

    Thanks for your help

    Nordiii

    :7327
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