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Encryption error - Engine: Volume C:\ bad, NT-Status = 0xc0000010

Hi. I was looking through the Safeguard Enterprise Event Viewer. One of my user's machines logs this error every morning, "Encryption error - Engine: Volume C:\ bad, NT-Status = 0xc0000010".

The Safeguard Event ID is 3604, Application: SGBaseEnc, User domain: NT AUTHORITY

Other than this error, the machine operates normally. This has been going on for months. Do I have anything to worry about?

Thanks

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0 Daniel over 14 years ago

Hi jb1111,
with regards to the message I'd say that encryption has never kicked in on that machine.
Please use sgnstate.exe (the tool is part of every installation by default) to check if the assumption is correct. If so please raise a support call to check further steps.
Regards
Dan
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0 jb1111 over 14 years ago

Hi. It this what I should see?
Command:
C:\Program Files\Sophos\SafeGuard Enterprise\Client>sgnstate
Result:
Sophos SafeGuard(R) State Tool Ver.
The user is not available right now but that is what my machine resonds with. Thanks
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0 Daniel over 14 years ago

Hi jb1111
the call is sgnstate.exe /ld
Sry missed the last part initially
Regards
Dan
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0 jb1111 over 14 years ago

Yeah, you nailed it. The user's system said it encountered an error during encryption. We will first try and decrypt, run chkdsk then re-encrypt with the latest version. If this fails, we will open a ticket. Thanks
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Encryption error - Engine: Volume C:\ bad, NT-Status = 0xc0000010

Submitted a Tech Support Case lately from the Support Portal?