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Cannot access PureMessage Administration Console

WaringT

Hi,

We use Sophoe PureMessage on our SBS 2008 server. when trying to investigate missing mail this morning, i have found that i cannot access the administration console. i get the following error message:

"The administration console is unable to connect to the PureMessage service on the local server

The error code is 0x80070005"

I have checked to ensure that the service is working, have restarted the service, and ensured that user permissions are correct.

Any ideas?

Thanks,

Tim.

:11153


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    Server A, had the Enterprise Console

    Server B (SBS 2K3) had the PureMessage Console .

    everything worked smoothly till December 31st when we upgraded the Enterprise Console from 3 to 4.x on server A (and afterwards removed enterprise console, and install Sophos Control Center on Server A)

    after that we can't acces the PureMessage console on server B .

    Puremessage works fine, we can't log in the console to change anything or view something.

    p.s. trying with Sophos Support but we haven't got an answer yet after a month and more, just keep sending logs everytime, without any help for solving the issue ..

    :13219
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  • 0

    Server A, had the Enterprise Console

    Server B (SBS 2K3) had the PureMessage Console .

    everything worked smoothly till December 31st when we upgraded the Enterprise Console from 3 to 4.x on server A (and afterwards removed enterprise console, and install Sophos Control Center on Server A)

    after that we can't acces the PureMessage console on server B .

    Puremessage works fine, we can't log in the console to change anything or view something.

    p.s. trying with Sophos Support but we haven't got an answer yet after a month and more, just keep sending logs everytime, without any help for solving the issue ..

    :13219
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