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Cannot access PureMessage Administration Console

WaringT

Hi,

We use Sophoe PureMessage on our SBS 2008 server. when trying to investigate missing mail this morning, i have found that i cannot access the administration console. i get the following error message:

"The administration console is unable to connect to the PureMessage service on the local server

The error code is 0x80070005"

I have checked to ensure that the service is working, have restarted the service, and ensured that user permissions are correct.

Any ideas?

Thanks,

Tim.

:11153


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  • 0

    We have a similar problem .

    Since we removed Enterprise Console 3 from a secondary server, we can't access the PureMessage Console in the Exchange Server (running Windows SBS 2003) . In the secondary server we installed Sophos Control Center (it's a Sophos SBE license) and we manage both the clients and the Exchange Server for Antivirus tasks etc . But when we try to access the Pure Message Administration Console we get an 0x80004005 error

    pure message console error

    PureMessage works in the background normally, we log in the user's quarantine web interface, messages are processed normally with the options we have set previously etc..

    It was running version 3.0.2, we upgraded to 3.1 yesterday, bu we still get the same error ..

    Any suggestions ?

    :12341
Reply
  • 0

    We have a similar problem .

    Since we removed Enterprise Console 3 from a secondary server, we can't access the PureMessage Console in the Exchange Server (running Windows SBS 2003) . In the secondary server we installed Sophos Control Center (it's a Sophos SBE license) and we manage both the clients and the Exchange Server for Antivirus tasks etc . But when we try to access the Pure Message Administration Console we get an 0x80004005 error

    pure message console error

    PureMessage works in the background normally, we log in the user's quarantine web interface, messages are processed normally with the options we have set previously etc..

    It was running version 3.0.2, we upgraded to 3.1 yesterday, bu we still get the same error ..

    Any suggestions ?

    :12341
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