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Cannot access PureMessage Administration Console

Hi,

We use Sophoe PureMessage on our SBS 2008 server. when trying to investigate missing mail this morning, i have found that i cannot access the administration console. i get the following error message:

"The administration console is unable to connect to the PureMessage service on the local server

The error code is 0x80070005"

I have checked to ensure that the service is working, have restarted the service, and ensured that user permissions are correct.

Any ideas?

Thanks,

Tim.

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0 GaryK over 14 years ago

Hi,
All apologies for the delay. Did you go through the steps providing in this knowledgebase article? The error you're seeing is tied to Sophos Puremessage Administrators group that should have been created when Puremessage was installed.
http://www.sophos.com/support/knowledgebase/article/37990.html
Let us know if this helps out or not; I would recommend forwarding any consequent errors to our support team.
Thanks.
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0 GaryK over 14 years ago

Hi,
All apologies for the delay. Did you go through the steps providing in this knowledgebase article? The error you're seeing is tied to Sophos Puremessage Administrators group that should have been created when Puremessage was installed.
http://www.sophos.com/support/knowledgebase/article/37990.html
Let us know if this helps out or not; I would recommend forwarding any consequent errors to our support team.
Thanks.
:12193
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