Guest User!

You are not Sophos Staff.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 16 replies
  • Answers 1 answer
  • Subscribers 3 subscribers
  • Views 40627 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Web Proxy Not working

wilmcgil
I am trying to evaluate the Sophos device and I have an issue with the web proxy.

I repeatedly get these errors and nobody can reach the internet while the web filtering is enabled.

function="dns_init" file="dns.c" line="1320" message="failed to get dns ip"
2015:03:27-00:00:24 utm httpproxy[30131]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="310" message="failed to initialize DNS"
2015:03:27-00:00:55 utm httpproxy[30224]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="main" file="httpproxy.c" line="271" message="reading configuration"
2015:03:27-00:00:55 utm httpproxy[30224]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="parse_address" file="util.c" line="583" message="getaddrinfo: passthrough6.fw-notify.net: Name or service not known"
2015:03:27-00:00:55 utm httpproxy[30224]: id="0003" severity="info" sys="SecureWeb" sub="http" request="(nil)" function="confd_config_filter" file="confd-client.c" line="3334" message="failed to resolve passthrough6.fw-notify.net, using 2a01:198:200:680::8080"

Any ideas?

Thanks

Wil


This thread was automatically locked due to age.
Parents Reply
  • 0 in reply to RenéHäberli

    Templated answer:


    SOPHOS pre-sales can be contacted through the following email addresses.  They can help directly, connect you to partners, and assist with people who are having issues during the test phase before they have a valid support contract.


    for APAC: NSG-presales-apac@sophos.com (Asia & Pacific & Australia)
    for Americas: presales-us@sophos.com (South + North America)
    for NEEMEA: presales-neemea@sophos.com Northern+Eastern Europe/Africa/Middle East)
    for UKI: SophosSalesSeUKI@sophos.com (UK + Ireland)
    for DACH: UTM-presales-DACH@sophos.com (Germany-Siwtzerland-Austria)
    for West Europe: SophosSalesSEWesternEurope@sophos.com (France, Italy, Spain, ...)

    Please be aware that Sophos as an organization is working based on a partner&reseller-channel model.  If you have a partner, please include them in the communication.

    I would add that if you are having problems with a partner ore reseller - please let pre-sales know.  :)

Children