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Web filtering blocking astaro.org as "uncategorized"

ThomasBall
Hello:

Starting today many sites are coming back as "uncatagorized" incuding....


2013:09:17-18:37:40 net httpproxy[5622]: id="0060" severity="info" sys="SecureWeb" sub="http" name="web request blocked, forbidden category detected" action="block" method="GET" srcip="10.0.100.37" dstip="" user="" statuscode="403" cached="0" profile="REF_DefaultHTTPProfile (Default Proxy)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2928" request="0xf26d690" url="http://astaro.org/" exceptions="" error="" country="Germany" reason="category" category="9998" reputation="unverified" categoryname="Uncategorized"

Any tips on troubleshooting this?

  Tom


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  • 0
    This is happening to our UTM as well.  Started at 7:57AM eastern 9/17.  Called support.  They had no definitive answer except suggested a restart of the web protection services, and if that didn't work to try a cluster fail over.  Neither suggestion worked.  I'll be calling support back tomorrow (wasn't interested in bouncing the web protection or cluster during business hours).

    Without going through the log line by line I would say all sites are coming back uncategorized.

    Currently on version 9.105-9 on a UTM 625 cluster.  I am not using a local db option.  Same issue is happening to our endpoint clients managed through the UTM.
  • 0 in reply to dmw2112
    Good to hear I am not crazy.... wondering why more have not commented?

    (Could we be the only ones who have "Block access to uncategorized websites" set?)

    All sites including google.com and microsoft.com are blocked.

    There are a lot of calls to sophosxl.net, could this be a switch off of Trusted Source?

    I will have to turn this off until there is an answer (is a bit of **** better then angry people?)

       Tom
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  • 0 in reply to dmw2112
    Good to hear I am not crazy.... wondering why more have not commented?

    (Could we be the only ones who have "Block access to uncategorized websites" set?)

    All sites including google.com and microsoft.com are blocked.

    There are a lot of calls to sophosxl.net, could this be a switch off of Trusted Source?

    I will have to turn this off until there is an answer (is a bit of **** better then angry people?)

       Tom
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