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Missing cache administrator information

Mark Percy
Hi

When my users get an Content blocked message in their browser, the line 'Your cache administrator is:' does not contain any information. (see attached)
The missing text should have been admin@***x.dk

Im using UTM 9.103-5. The users are going through Web filtering profiles, using Standard operation Mode. 

As i understand it the missing information should be fetched from the System settings, the pane Organizational which is all filled out.

Regards,

Mark


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  • 0
    With a non home licence you can customize the email that is used.

    However I see that you're using a home license therefore you can not customize it and you may need to reinstall it and get the 30 day trial back and then change it.
  • 0
    Thanks,
    I will try that at a time - it seems like a lot of work for a detail.
  • 0
    I still think its a bug, that the administrator e-mail is not used as default, despite its a home use license.
  • 0
    Hi,
    I have tried reinstall my UTM and then changing the cache administrator e-mail account. 

    However, when applying the license file, the UTM reverts to default (Home use only) settings. So the cache administrator information is unfortunately still missing.

    Can anybody confirm this issue?
  • 0 in reply to Mark Percy
    I can confirm this. Don't know of a way to change this with a home license.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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