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Issue with timeout on pop up for hosted application

I am having an issue with a hosted accounting system. online.qbyte.com when my users try to do certain functions a popup opens, goes blank for 3+ minutes but then I get an error about SSL being configured. I am not sure what is causing this behavior. When the user goes home it works just fine. Nothing stands out in the logs. I have tried setting it up as an exception but that hand no effect. Any help would be appreciated.

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0 BAlfson over 12 years ago

Hi, RT, and welcome to the User BB!

Please state the exact message and show the related line(s) from the Web Filtering log.

Cheers - Bob
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0 rtgreen10 over 12 years ago in reply to BAlfson

I will get with the user and get a screen shot. As well as log lines. Thank you.
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0 rtgreen10 over 12 years ago in reply to rtgreen10

I have attached the error message when behind the Sophos UTM then the correct image when NOT behind it.

I do not have the log message. This is a pop-up message. The pop-up blocker is off, but once again you can see behind the UTM and NOT behind the UTM.
- error.jpeg
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0 rtgreen10 over 12 years ago in reply to rtgreen10

I have attached the error message when behind the Sophos UTM then the correct image when NOT behind it.

I do not have the log message. This is a pop-up message. The pop-up blocker is off, but once again you can see behind the UTM and NOT behind the UTM.
- error.jpeg
- View
- Hide
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