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No Vimeo.com Videos being Shown

UweT
Hello there,

We cannot play any Vimeo videos by using the web filter.

I have found a video that is embedded on another page and we can play that but the same video cannot being played on the Vimeo website.

2010 Promotional Video - CancerCare Manitoba Foundation 

These are the logs I hope that it is some matching lines:
I have put already to an exception: vimeo.com and a.vimeocdn.com 

xaa4e9f0" url="a.vimeocdn.com/.../moogaloop.swf

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="" user="" statuscode="200" cached="1" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="342" request="0x9665e60" url="b.vimeocdn.com/.../xml"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="195.95.193.78" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="342" request="0xaa4e9f0" url="a.vimeocdn.com/crossdomain.xml" exceptions="auth,mime,cache,fileextension" error="" category="112" reputation="neutral" categoryname="Entertainment"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="194.25.94.162" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="204" request="0x7f8bbcc0" url="av.vimeo.com/crossdomain.xml" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="" user="" statuscode="200" cached="1" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="41002" request="0x9665e60" url="b.vimeocdn.com/.../jpeg"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="342" request="0xa66e9f0" url="player.vimeo.com/crossdomain.xml" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:16 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="14408" request="0xa66e9f0" url="player.vimeo.com/.../sidedockController.swf" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:20 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="9356" request="0xa66e9f0" url="player.vimeo.com/.../videoController.swf" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:21 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="1580" request="0xa66e9f0" url="player.vimeo.com/play_redirect

2011:12:09-09:42:23 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="1" request="0xa66e9f0" url="player.vimeo.com/.../buffer_stop" exceptions="auth,mime,cache,fileextension" error="" reputation="neutral" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing" 


How can we play Vimeo videos? I don't think it's an exception problem.

Regards,
Uwe


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Parents
  • 0
    Uwe, it's difficult to guess.  The log lines in Post #1 all show "pass".  The solution you found along with the log lines lead me to guess that the Vimeo player makes multiple connections for a single session, and that you either had no Multipath rule for http traffic, or that it used persistence by connection.

    Cheers - Bob
  • 0 in reply to BAlfson
    Uwe, it's difficult to guess.  The log lines in Post #1 all show "pass".  The solution you found along with the log lines lead me to guess that the Vimeo player makes multiple connections for a single session, and that you either had no Multipath rule for http traffic, or that it used persistence by connection.

    Cheers - Bob


    Dear BAlfson

    as I found out finally the webfilter log lines basically were all the same.

    The http Multipath rules for the according VLANs have been set to let the Astaro decide which WAN gateway to choose. Using a browser's delevlopment tools I could see that after a "play_redirect" there was a "permission denied" regarding its response. Then there was a "buffer_stop" and nothing worked.

    With the explicit set WAN gateway for all of the VLANs (for Vimeo.com only as destination) the traffic in this case is bound to a specific line but it works at least.

    I couldn't find out whether Vimeo uses multiple connections. The ONLY similar symptoms I could read about was over here:

    videos don't start in the Help Forum on Vimeo

    A user describes exactly the same problem we have/had:

    Dragon Fireworks  
    Lucky for some of you here that Vimeo works sometimes. I have had this problem for probably upwards of 2 weeks now. Not a single Vimeo video will play, unless it's embedded. I've never had such a problem until recently. Firefox, Chrome, Safari on OS X 10.7.1, same behavior on 2 iMacs. Videos just don't start. Sadly, I don't think I can justify renewing Vimeo next time around.
Reply
  • 0 in reply to BAlfson
    Uwe, it's difficult to guess.  The log lines in Post #1 all show "pass".  The solution you found along with the log lines lead me to guess that the Vimeo player makes multiple connections for a single session, and that you either had no Multipath rule for http traffic, or that it used persistence by connection.

    Cheers - Bob


    Dear BAlfson

    as I found out finally the webfilter log lines basically were all the same.

    The http Multipath rules for the according VLANs have been set to let the Astaro decide which WAN gateway to choose. Using a browser's delevlopment tools I could see that after a "play_redirect" there was a "permission denied" regarding its response. Then there was a "buffer_stop" and nothing worked.

    With the explicit set WAN gateway for all of the VLANs (for Vimeo.com only as destination) the traffic in this case is bound to a specific line but it works at least.

    I couldn't find out whether Vimeo uses multiple connections. The ONLY similar symptoms I could read about was over here:

    videos don't start in the Help Forum on Vimeo

    A user describes exactly the same problem we have/had:

    Dragon Fireworks  
    Lucky for some of you here that Vimeo works sometimes. I have had this problem for probably upwards of 2 weeks now. Not a single Vimeo video will play, unless it's embedded. I've never had such a problem until recently. Firefox, Chrome, Safari on OS X 10.7.1, same behavior on 2 iMacs. Videos just don't start. Sadly, I don't think I can justify renewing Vimeo next time around.
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