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No Vimeo.com Videos being Shown

UweT
Hello there,

We cannot play any Vimeo videos by using the web filter.

I have found a video that is embedded on another page and we can play that but the same video cannot being played on the Vimeo website.

2010 Promotional Video - CancerCare Manitoba Foundation 

These are the logs I hope that it is some matching lines:
I have put already to an exception: vimeo.com and a.vimeocdn.com 

xaa4e9f0" url="a.vimeocdn.com/.../moogaloop.swf

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="" user="" statuscode="200" cached="1" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="342" request="0x9665e60" url="b.vimeocdn.com/.../xml"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="195.95.193.78" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="342" request="0xaa4e9f0" url="a.vimeocdn.com/crossdomain.xml" exceptions="auth,mime,cache,fileextension" error="" category="112" reputation="neutral" categoryname="Entertainment"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="194.25.94.162" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="204" request="0x7f8bbcc0" url="av.vimeo.com/crossdomain.xml" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="" user="" statuscode="200" cached="1" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="41002" request="0x9665e60" url="b.vimeocdn.com/.../jpeg"

2011:12:09-09:42:15 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="342" request="0xa66e9f0" url="player.vimeo.com/crossdomain.xml" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:16 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="14408" request="0xa66e9f0" url="player.vimeo.com/.../sidedockController.swf" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:20 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="9356" request="0xa66e9f0" url="player.vimeo.com/.../videoController.swf" exceptions="auth,mime,cache,fileextension" error="" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing"

2011:12:09-09:42:21 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="GET" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="1580" request="0xa66e9f0" url="player.vimeo.com/play_redirect

2011:12:09-09:42:23 disgwac httpproxy[23220]: id="0001" severity="info" sys="SecureWeb" sub="http" name="http access" action="pass" method="POST" srcip="172.17.4.76" dstip="74.113.233.133" user="" statuscode="200" cached="0" profile="REF_TJcBIAKKsz (WLAN-Teacher)" filteraction="REF_AKqrUBRGaB (Teachers_Action)" size="1" request="0xa66e9f0" url="player.vimeo.com/.../buffer_stop" exceptions="auth,mime,cache,fileextension" error="" reputation="neutral" category="147,179" reputation="neutral" categoryname="Streaming Media,Media Sharing" 


How can we play Vimeo videos? I don't think it's an exception problem.

Regards,
Uwe


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Parents
  • 0 in reply to William Warren
    Hello there!

    Update: 
    I want to re-open this issue because it is still unsolved. I managed to solve the actual problem but I do not understand the root cause.

    Problem:
    I only can see vimeo.com videos when embedded on another website or with the URL tweaks above. But directly on the Vimeo website I cannot playback any video.

    Solution:
    Vimeo does not seem to work with Multipath Routing on the Astaro. 
    We have a gateway pool of 3 Internet lines. Until now all web traffic from the clients of specific VLANs was forwarded to the Astaro and it has chosen the according gateway (Internet line).

    I set up an explicit Multipath Rule that tells that any client for the web surfing service that wants to access "vimeo.com" shall use i.e. Internet line 1. Now the videos can be displayed in the browsers.

    Question:
    Can anyone explain why the access to the video stream on Vimeo.com is blocked when using "Multipathing" and why it works when setting an explicit path for the webtraffic to/regarding Vimeo?

    Regards,
    Uwe
Reply
  • 0 in reply to William Warren
    Hello there!

    Update: 
    I want to re-open this issue because it is still unsolved. I managed to solve the actual problem but I do not understand the root cause.

    Problem:
    I only can see vimeo.com videos when embedded on another website or with the URL tweaks above. But directly on the Vimeo website I cannot playback any video.

    Solution:
    Vimeo does not seem to work with Multipath Routing on the Astaro. 
    We have a gateway pool of 3 Internet lines. Until now all web traffic from the clients of specific VLANs was forwarded to the Astaro and it has chosen the according gateway (Internet line).

    I set up an explicit Multipath Rule that tells that any client for the web surfing service that wants to access "vimeo.com" shall use i.e. Internet line 1. Now the videos can be displayed in the browsers.

    Question:
    Can anyone explain why the access to the video stream on Vimeo.com is blocked when using "Multipathing" and why it works when setting an explicit path for the webtraffic to/regarding Vimeo?

    Regards,
    Uwe
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