This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Heuristics.Encrypted.PDF when dualscan is enabled

Hi,

when Antivirus Dualscan is enabled our users cant download password protectet and encrypted pdf-files. The files are blocked as "infected with Heuristics.Encrypted.PDF"

if only singlescan is configured all things are working.

is there any way to make an exception for such pfd-files?

Sample link: http://www.bundesaerztekammer.de/downloads/empfpruefaerzte.pdf

This thread was automatically locked due to age.

Parents

0 Scott_Klassen over 14 years ago

If only with dual scan, it would be the ClamAV engine. What pattern version are you running? The current one is 22800? What version of Astaro?

BTW, I could download the linked pdf just fine and it didn't require a password to open.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Scott_Klassen over 14 years ago

If only with dual scan, it would be the ClamAV engine. What pattern version are you running? The current one is 22800? What version of Astaro?

BTW, I could download the linked pdf just fine and it didn't require a password to open.

__________________
ACE v8/SCA v9.3

...still have a v5 install disk in a box somewhere.

http://xkcd.com
http://www.tedgoff.com/mb
http://www.projectcartoon.com/cartoon/1
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Copyright over 14 years ago in reply to Scott_Klassen

Hi, I had the same "issue" and Astaro Support told me it's because of the following setting:

---
Auf ihrem System ist unter "Websecurity > Web Filtering > Advanced > Misc Settings > Block unscannable and encrypted files" aktiv.

Da es sich bei dem File um ein Encrypted PDF handelt wird das File geblockt.
Dies ist an der Stelle nur eine Configoption und kein Fehler des Proxys.

Kind regards,

Sophos Technical Support Team - Network Security
---
Cancel
Vote Up 0 Vote Down

Cancel