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Failed to get scanner instance

Brainscanner
Hello everybody,

since last night I've been getting errors when opening webpages saying 
Failed to get scanner instance
. Judging from the logfile it blocks every category.

Some research pointed me to older posts mainly saying this can happen if the box suddenly reboots. But my uptime is currently over 18 days.

Clients configured as transparent proxy exceptions can still access webpages normaly.

Does anybody have an idea?


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  • 0
    No problem.  [:)]

    Just in case you ever run into this issue again and do need to disable one or both scanning engines, be aware that the patterns are only updated if the engine is enabled.  So, you would want to wait a day or two, when you're certain that a new pattern is available, then enable the faulty engine and kick off a manual pattern download.  This way you won't have to wait 15+ minutes for an auto-update to take place.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
Reply
  • 0
    No problem.  [:)]

    Just in case you ever run into this issue again and do need to disable one or both scanning engines, be aware that the patterns are only updated if the engine is enabled.  So, you would want to wait a day or two, when you're certain that a new pattern is available, then enable the faulty engine and kick off a manual pattern download.  This way you won't have to wait 15+ minutes for an auto-update to take place.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

    http://xkcd.com
    http://www.tedgoff.com/mb
    http://www.projectcartoon.com/cartoon/1
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