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Terrible Skype Performance

Looking for any assistance on Skype performance issues.  We have a network running an ASG220 on v8.  Cable modem connection (static ip), with about 20Mb down/5 Mb up.

Once a week, we have an employee who makes a skype call with a vendor.  This always has trouble. Drops regularly, or call quality is miserable.

I am not blocking skype in the Astaro.  I don't see major bandwidth usage during the call period.

I've even created a Qos pool, selected Skype, and guaranteed it 500kb/s.

Any help would be appreciated.

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0 BAlfson over 15 years ago

Whenever something seems strange, always check the IPS log. In this case, pop up the IPS live log and have the employee make a Skype call to the vendor.

If that doesn't reveal the problem, please check all of your network definitions to confirm that the only one bound to an interface is the built-in "Internet" definition. If any others are, edit each to 'Interface: >'.

Cheers - Bob

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Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 BAlfson over 15 years ago

Whenever something seems strange, always check the IPS log. In this case, pop up the IPS live log and have the employee make a Skype call to the vendor.

If that doesn't reveal the problem, please check all of your network definitions to confirm that the only one bound to an interface is the built-in "Internet" definition. If any others are, edit each to 'Interface: >'.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
Cancel
Vote Up 0 Vote Down

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