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Terrible Skype Performance

Looking for any assistance on Skype performance issues.  We have a network running an ASG220 on v8.  Cable modem connection (static ip), with about 20Mb down/5 Mb up.

Once a week, we have an employee who makes a skype call with a vendor.  This always has trouble. Drops regularly, or call quality is miserable.

I am not blocking skype in the Astaro.  I don't see major bandwidth usage during the call period.

I've even created a Qos pool, selected Skype, and guaranteed it 500kb/s.

Any help would be appreciated.

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0 prezmc over 15 years ago

It's the same vendor each time.  This vendor uses this method of communication regularly with many clients without issue.  I will try doing a test to someone else just to verify.  This is a voice call, but they'd like to do video.

The machine being used is a brand new dell laptop with a built-in webcam.  Quality is average.
Skype gives messages to the user about bad connection quality.

You are correct, I am not using the IM/p2p options to block Skype.  I don't scan SSL either.  That creates all sorts of fun issues. [:)]
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0 prezmc over 15 years ago

It's the same vendor each time.  This vendor uses this method of communication regularly with many clients without issue.  I will try doing a test to someone else just to verify.  This is a voice call, but they'd like to do video.

The machine being used is a brand new dell laptop with a built-in webcam.  Quality is average.
Skype gives messages to the user about bad connection quality.

You are correct, I am not using the IM/p2p options to block Skype.  I don't scan SSL either.  That creates all sorts of fun issues. [:)]
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