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Failed to get Scanner Instance

Have an ASG 220 with Current firmware version of 7.501. Our HTTP profile includes dual a/v scanning. For the first time today, we get the error 'failed to get scanner instance'. I saw this post in the beta forum and disabling and re-enabling the a/v did not work. I have disabled a/v scanning for now so that users can access the web, but that is a temporary workaround.

Do I need to restart the box (uptime is only 17d 20h 30m)? Any other ideas?

Sending this to support as well, but want to make any answer available to everyone.

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0 Jim Tagert over 16 years ago

I did not scan all of the postd, but this is the error. If someone has already posted it, then so be it.

Is there a solution...NOT A WORK AROUND.

2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ (nil)] avira_get_instance (avirascanner.c:175) Avira create instance failed (return code 3)
2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ (nil)] avira_get_instance (avirascanner.c:276) Error while releasing instance: One of supplied parameters was invalid
2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ 0x808ac90] avira_scan (avirascanner.c:324) failed to get scanner instance
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0 jaredclarke over 16 years ago in reply to Jim Tagert

The solution is on it's way in pattern version 11179 according to Jack.
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0 Jim Tagert over 16 years ago in reply to jaredclarke

Thanks Jared...see above
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0 skumpe over 16 years ago in reply to Jim Tagert

According to Regina, the fix will be pushed out within the next 1-2 hrs
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0 Lemo over 16 years ago in reply to skumpe

According to Regina, the fix will be pushed out within the next 1-2 hrs

As an Avira update or Astaro firmware?
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0 Jim Tagert over 16 years ago in reply to Jim Tagert

I don't know if this has been posted yet or not, but if one disables only the AV in the web-proxy then the internet is available. The ENTIRE web-proxy does NOT have to be disabled.

Jack does this affect incoming email as well? I think that this is something we all should know...

I have disabled pre-fetch until my question is answered.

Will someone please answer the question?
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0 Jim Tagert over 16 years ago in reply to Jim Tagert

I don't know if this has been posted yet or not, but if one disables only the AV in the web-proxy then the internet is available. The ENTIRE web-proxy does NOT have to be disabled.

Jack does this affect incoming email as well? I think that this is something we all should know...

I have disabled pre-fetch until my question is answered.

Will someone please answer the question?
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