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Failed to get Scanner Instance

Have an ASG 220 with Current firmware version of 7.501. Our HTTP profile includes dual a/v scanning. For the first time today, we get the error 'failed to get scanner instance'. I saw this post in the beta forum and disabling and re-enabling the a/v did not work. I have disabled a/v scanning for now so that users can access the web, but that is a temporary workaround.

Do I need to restart the box (uptime is only 17d 20h 30m)? Any other ideas?

Sending this to support as well, but want to make any answer available to everyone.

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0 Jim Tagert over 16 years ago

I did not scan all of the postd, but this is the error. If someone has already posted it, then so be it.

Is there a solution...NOT A WORK AROUND.

2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ (nil)] avira_get_instance (avirascanner.c:175) Avira create instance failed (return code 3)
2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ (nil)] avira_get_instance (avirascanner.c:276) Error while releasing instance: One of supplied parameters was invalid
2009:11:30-15:36:10 IPA-XX-XX-XX-XX httpproxy[4014]: [ 0x808ac90] avira_scan (avirascanner.c:324) failed to get scanner instance
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0 jaredclarke over 16 years ago in reply to Jim Tagert

The solution is on it's way in pattern version 11179 according to Jack.
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0 Jim Tagert over 16 years ago in reply to jaredclarke

Thanks Jared...see above
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0 skumpe over 16 years ago in reply to Jim Tagert

According to Regina, the fix will be pushed out within the next 1-2 hrs
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0 skumpe over 16 years ago in reply to Jim Tagert

According to Regina, the fix will be pushed out within the next 1-2 hrs
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0 Lemo over 16 years ago in reply to skumpe

According to Regina, the fix will be pushed out within the next 1-2 hrs

As an Avira update or Astaro firmware?
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0 skumpe over 16 years ago in reply to Lemo

As an Avira update or Astaro firmware?

She was quite busy [:)], so I didn't ask, but I believe it will be an Avira update
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0 Enulien over 16 years ago in reply to skumpe

I have 6 customers that are extremely upset with me and this product right now... The other customers are probably gone home and with any luck the problem will be resolved before tomorrow! Turning off the A/V for a corporate customer is unacceptable. This is like the time customer support told me to turn one of the options off, which doesn't make sense since I sell this product to customers based on these "features".

Come on ... Of course they are upset, but what do they expect? Nobody is perfect right? At least we (and Astaro also) know exactly what the problem is and can work to solve it.
Do you not run A/V on clients also?
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