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Chat site times out

FairyBurst
Hi,

Out website has one of those embedded chat programs that allows potential clients to speak to a sales representative.

However after 30 minutes the sales representative is kicked out!  I cannot see anything in the HTTP logs or Packet Filter to indicate why this is occurring.

Are there any defaults anywhere which would kill a connection after a specific period of time?

Cheers,

FB.


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  • 0 in reply to FairyBurst
    Hmmm, strange.

    If the chat is idle, it has to poll it somehow anyway to see if there are updates. Wondering that it times out.

    Have you also used the program without Astaro (or with another Firewall)? Just asking me if it really is the firewall, or maybe the app itself. There may is configuration option for a keep-alive.
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