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MS IE and HTML content emails asking for username and password

FairyBurst
Hi,

We have been running an AD integrated ASG220 for over a year now and recently I have had 2 users who have started to report an intermittent issue.

User 1 is prompted to enter his username and password when he opens and connects to the Internet for the first time (using IE).  He also has the same issue if he receives a HTML email.

User 2 is prompted for his username and password when he opens and connects to the Internet for the first time (using Chrome OR IE).

Can anyone advise me on how best to try and resolve this issue - being intermittent makes it more annoying to find [:(].

Many thanks in advance.

FB


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    When looking at the log I see the following error:

    2009:10:15-15:18:48 asg httpproxy[18675]: [0xb253eb80] auth_adir_auth_crap_callback (auth_adir.c:877) Authorization denied (NT_STATUS_WRONG_PASSWORD)
    2009:10:15-15:18:48 asg httpproxy[18675]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="1.2.3.4" user="Joe Bloggs" statuscode="407" cached="0" profile="REF_VUSfqVPOAL (Common Rule)" filteraction=" ()" size="2257" time="38 ms" request="0xb253eb80" url="www.google.co.uk/ig

    I have removed the user from the user list, done a prefetch to get the user listed back, however the issue still occurs.

    FB
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  • 0
    When looking at the log I see the following error:

    2009:10:15-15:18:48 asg httpproxy[18675]: [0xb253eb80] auth_adir_auth_crap_callback (auth_adir.c:877) Authorization denied (NT_STATUS_WRONG_PASSWORD)
    2009:10:15-15:18:48 asg httpproxy[18675]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="1.2.3.4" user="Joe Bloggs" statuscode="407" cached="0" profile="REF_VUSfqVPOAL (Common Rule)" filteraction=" ()" size="2257" time="38 ms" request="0xb253eb80" url="www.google.co.uk/ig

    I have removed the user from the user list, done a prefetch to get the user listed back, however the issue still occurs.

    FB
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