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Web Proxy is blocking a download

eclipse79oldacct
hello,
I have a strange problem with the Web Proxy in a ASG120 unit.

When I try to open this link with IE
http://www.adapt.it/acm-on-line/Home/documento3023.html

I get an error: Unable to download the file, unable to found web site. [:S]
If I retry a second time, I get the file successfully. The first time I open the file I always get the error described (see the screenshot in attachment). When I disable the Web Proxy, the file is always downloaded successfully. I have tried to disable Antivirus function in Astaro, but the error still occurs.

Any ideas? Do you have problems when you try to download this file?
Thank you
Eclipse79


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  • 0
    eclipse79,
    if this is happening with a demo unit during a evaluation of Astaro Security Gateway, your reseller should be able to help you (if not, perhaps it´s a good idea to think about changing the reseller).
    Hovever, you can contact Astaros presales teams directly during evalutions. Use the following mail adresses depending on your location:
    presales-DACH@astaro.com for Germany-Switzerland-Austria
    presales-EMEA@astaro.com  for Rest-of-Europe/Africa/Middle East
    presales-APAC@astaro.com  for Asia Pacific 
    presales-US@astaro.com   for the Americas
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  • 0
    eclipse79,
    if this is happening with a demo unit during a evaluation of Astaro Security Gateway, your reseller should be able to help you (if not, perhaps it´s a good idea to think about changing the reseller).
    Hovever, you can contact Astaros presales teams directly during evalutions. Use the following mail adresses depending on your location:
    presales-DACH@astaro.com for Germany-Switzerland-Austria
    presales-EMEA@astaro.com  for Rest-of-Europe/Africa/Middle East
    presales-APAC@astaro.com  for Asia Pacific 
    presales-US@astaro.com   for the Americas
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