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Content could not be loaded with Virus protection

Hi NG,

i've the following problem with my ASL, version 6.101 with active surf protection (one profile) and activated "Virus Protection":

when i try to open 'www.microsoft.com' e.g. with my Internet Explorer (but even with firefox, too), i get the error

Content could not be loaded

.....

No matching scanner profile found for '@','192.168.x.y','http-response'

When i set the 'Virus Protection for Web' to inactive, the Website from evil empire opens...The same problem with Webcasts from Microsoft, and so on. All other sites have no problems.

What is the problem with the Virus protection and how can i solve this?

Thanks in advance
Michael

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0 BrucekConvergent over 19 years ago

Check the content filter logs for timeouts reaching the cobion servers... we have had (3) customers, on different ISPs, which have trouble reaching some cobion server(s) in Spain (we're located in Southeast USA). Astaro uses the "round-robin" approach to select different servers (I assume to distribute the load) -- it isn't smart enough to realize it can't reach servers that are down / otherwise unavailable, so the request is, by default, failed in such an event. Contact support, and they will tell you how to remove the offending server(s). I have sent a request to support and development asking for either Webadmin control of the list, or the addtion of some intelligence to disable "bad" servers. Also, check to make sure that port 6000 is not blocked by upstream routers.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Hellen over 19 years ago in reply to BrucekConvergent

tnks,

in this post the problem was well described:

http://www.astaro.org/showflat.php?Cat=&Board=HTTP&Number=66121&Forum=All_Forums&Words=aveserver&Searchpage=0&Limit=25&Main=66110&Search=true&where=bodysub&Name=&daterange=1&newerval=1&newertype=y&olderval=&oldertype=&bodyprev=#Post66121

it was due to the aveserver daemon and solved in ASL
v.5.211

now it seems to work fine.
[;)]
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0 Hellen over 19 years ago in reply to BrucekConvergent

tnks,

in this post the problem was well described:

http://www.astaro.org/showflat.php?Cat=&Board=HTTP&Number=66121&Forum=All_Forums&Words=aveserver&Searchpage=0&Limit=25&Main=66110&Search=true&where=bodysub&Name=&daterange=1&newerval=1&newertype=y&olderval=&oldertype=&bodyprev=#Post66121

it was due to the aveserver daemon and solved in ASL
v.5.211

now it seems to work fine.
[;)]
Cancel
Vote Up 0 Vote Down

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