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Content could not be loaded with Virus protection

MBoettjer
Hi NG,

i've the following problem with my ASL, version 6.101 with active surf protection (one profile) and activated "Virus Protection":

when i try to open 'www.microsoft.com' e.g. with my Internet Explorer (but even with firefox, too), i get the error

Content could not be loaded

.....

No matching scanner profile found for '@','192.168.x.y','http-response'

When i set the 'Virus Protection for Web' to inactive, the Website from evil empire opens...The same problem with Webcasts from Microsoft, and so on. All other sites have no problems.

What is the problem with the Virus protection and how can i solve this?

Thanks in advance
Michael


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  • 0
    Check the content filter logs for timeouts reaching the cobion servers... we have had (3) customers, on different ISPs, which have trouble reaching some cobion server(s) in Spain (we're located in Southeast USA).  Astaro uses the "round-robin" approach to select different servers (I assume to distribute the load) -- it isn't smart enough to realize it can't reach servers that are down / otherwise unavailable, so the request is, by default, failed in such an event.  Contact support, and they will tell you how to remove the offending server(s).  I have sent a request to support and development asking for either Webadmin control of the list, or the addtion of some intelligence to disable "bad" servers.  Also, check to make sure that port 6000 is not blocked by upstream routers.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0
    Check the content filter logs for timeouts reaching the cobion servers... we have had (3) customers, on different ISPs, which have trouble reaching some cobion server(s) in Spain (we're located in Southeast USA).  Astaro uses the "round-robin" approach to select different servers (I assume to distribute the load) -- it isn't smart enough to realize it can't reach servers that are down / otherwise unavailable, so the request is, by default, failed in such an event.  Contact support, and they will tell you how to remove the offending server(s).  I have sent a request to support and development asking for either Webadmin control of the list, or the addtion of some intelligence to disable "bad" servers.  Also, check to make sure that port 6000 is not blocked by upstream routers.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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