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Sophos User Portal - Not Allowing External Networks/No Connection

TitanRob16

Hi all,

I'm currently struggling to set-up the Sophos UTM 9 User Portal. It works fine on our internal wireless network (which acts as an external network), but when I try connecting to the user portal through my iPhone or computer at home, I receive a "this page cannot be displayed" error. It seems something is blocking it, even though the user portal has been set to accept any networks. Has anyone come across this before? How should I go about resolving this? 



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  • 0 in reply to TitanRob16

    seems your dns-record is not right configured.. not the internal dns the dns record in the internet that points to your external ip adress of the wan interface..

    checking is simple:


    open cmd on a windows pc. type nslookup   / type server 8.8.8.8   / type your domain

    so you can check if the google dns server can find right adress for your dns-name...

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