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Sophos User Portal - Not Allowing External Networks/No Connection

TitanRob16

Hi all,

I'm currently struggling to set-up the Sophos UTM 9 User Portal. It works fine on our internal wireless network (which acts as an external network), but when I try connecting to the user portal through my iPhone or computer at home, I receive a "this page cannot be displayed" error. It seems something is blocking it, even though the user portal has been set to accept any networks. Has anyone come across this before? How should I go about resolving this? 



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Parents
  • 0

    select "allow all users" apply it and try again.

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

Reply
  • 0

    select "allow all users" apply it and try again.

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

Children
  • 0 in reply to zaphod

    This doesn't work - I'm not even sure why it would as it's a connection issue and not a user issue anyway. 

  • 0 in reply to TitanRob16

    please try the userportal with other browsers like firefox, chrome maybe on a pc to see if it is working.


    i know there are issues with different browers not working any more cause of securtiy (something with old lts unsupported.. )

    i just tried mine on my iphone (ios 9.x) and safari shows the userportal...

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    also check the basics:

    advanced / Network Settings.. check for right port (443) and right adresses for your environment

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    I'm currently checking this on my iPhone 6 running the latest OS and using Safari - still no joy :( It says: "Safari cannot open the page because the network connection was lost".

    I've tried using the external address - i.e. x.x.x.x:443 

    I've also changed the hostname of the portal and added a DNS record pointing to the external address of the Sophos UTM on our DNS server, but Safari then says it can't find the server "company.co.uk". I suspect that's a different issue, though. 

  • 0 in reply to zaphod

    I've just tested this internally using Internet Explorer and I can access the user portal fine. It seems to be rejecting outside addresses for some reason... 

  • 0 in reply to TitanRob16

    seems your dns-record is not right configured.. not the internal dns the dns record in the internet that points to your external ip adress of the wan interface..

    checking is simple:


    open cmd on a windows pc. type nslookup   / type server 8.8.8.8   / type your domain

    so you can check if the google dns server can find right adress for your dns-name...

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    It can find 'companyname.co.uk', but when I try 'company-portal.companyname.co.uk', it can't find it. But that is using Google as a DNS server. 

    I thought the query would come into our DNS server and it would resolve it, as long as the address was 'company-portal.companyname.co.uk' (considering companyname.co.uk works outside). 

  • 0 in reply to TitanRob16

    However, there does still seem to be something wrong on the Sophos configuration because it still doesn't work, even when using the external address (and therefore completely bypassing this DNS issue). 

  • 0 in reply to TitanRob16

    need more detailed description to help..


    - show your config page from user portal.

    - have you any NATs configured?

    - search log files....

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    This is the config page from the user portal:

    The only NATs we have configured are for customer VPNs. 

    I can't see anything in the log files (although, to be honest, I'm not entirely sure what I'm looking for). 

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