Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

HTML5 VPN Errors

Hi,

i always get the error1 "Session terminated because configuration has been changed" and error2 "PTYSSH[REF_CliConStorage]: Error occured: undefined".

During error1, nothing was changed on sophos side. Following you can find the relevant log entrys,...


2014:09:10-08:58:10 primary-1 screenmgr[4795]: id="2202" username="***xx" event="Connection stopped" sub="vpn" variant="clv" sys="SecureNet" severity="info" srcip="a.b.c.d" service="HTML5 VPN" type="PTYSSH" sessionid="147" sessionname="serverB" 
2014:09:10-08:58:11 primary-1 screenmgr[4795]: Session[137]: Service has stopped with an error: 2
2014:09:10-08:58:11 primary-1 screenmgr[4795]: Client 148: session stopped: 2
2014:09:10-08:58:11 primary-1 screenmgr[4795]: Client 148: connector stopped: 
2014:09:10-08:58:11 primary-1 screenmgr[4795]: id="2202" username="***xx" event="Connection stopped" sub="vpn" variant="clv" sys="SecureNet" severity="info" srcip="a.b.c.d" service="HTML5 VPN" type="PTYSSH" sessionid="148" sessionname="serverA" 
2014:09:10-09:13:10 primary-1 screenmgr[4795]: Client 147: disconnected: Broken pipe
2014:09:10-09:13:11 primary-1 screenmgr[4795]: Client 148: disconnected: Broken pipe
2014:09:10-09:48:38 primary-1 screenmgr[4795]: Client 149: authenticated: user='***xx'
2014:09:10-09:48:38 primary-1 screenmgr[4795]: Client 149: start screen requested: REF_CliConHeizungsse
2014:09:10-09:48:39 primary-1 screenmgr[4795]: Client 149: connector started
2014:09:10-09:48:39 primary-1 screenmgr[4795]: id="2201" username="***xx" event="Connection started" sub="vpn" variant="clv" sys="SecureNet" severity="info" srcip="a.b.c.d" service="HTML5 VPN" type="VNCRDesktop" sessionid="149" sessionname="test.test.test" 


And here are the relevant log entry's for error2:

2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
 

I'm using Firefox 24.6.0 ESR as HTML5-client on a company computer and in parallel a SSLVPN connection from my private laptop (via the same internet infrastructure) to the same Sophos hardware without any troubles and without any connection losses.

On sophos side i'm using a ISO installation with 9.205-12.

Please can you take a look on it?

Thanks
regards
Herbert


This thread was automatically locked due to age.
Parents
  • Hi, Herbert, and welcome to the User BB!

    Try replacing the current VPN Portal Connection with a new one - do you still have this same problem?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi, Herbert, and welcome to the User BB!

    Try replacing the current VPN Portal Connection with a new one - do you still have this same problem?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children