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HTML5 VPN Errors

kloana
Hi,

i always get the error1 "Session terminated because configuration has been changed" and error2 "PTYSSH[REF_CliConStorage]: Error occured: undefined".

During error1, nothing was changed on sophos side. Following you can find the relevant log entrys,...


2014:09:10-08:58:10 primary-1 screenmgr[4795]: id="2202" username="***xx" event="Connection stopped" sub="vpn" variant="clv" sys="SecureNet" severity="info" srcip="a.b.c.d" service="HTML5 VPN" type="PTYSSH" sessionid="147" sessionname="serverB" 
2014:09:10-08:58:11 primary-1 screenmgr[4795]: Session[137]: Service has stopped with an error: 2
2014:09:10-08:58:11 primary-1 screenmgr[4795]: Client 148: session stopped: 2
2014:09:10-08:58:11 primary-1 screenmgr[4795]: Client 148: connector stopped: 
2014:09:10-08:58:11 primary-1 screenmgr[4795]: id="2202" username="***xx" event="Connection stopped" sub="vpn" variant="clv" sys="SecureNet" severity="info" srcip="a.b.c.d" service="HTML5 VPN" type="PTYSSH" sessionid="148" sessionname="serverA" 
2014:09:10-09:13:10 primary-1 screenmgr[4795]: Client 147: disconnected: Broken pipe
2014:09:10-09:13:11 primary-1 screenmgr[4795]: Client 148: disconnected: Broken pipe
2014:09:10-09:48:38 primary-1 screenmgr[4795]: Client 149: authenticated: user='***xx'
2014:09:10-09:48:38 primary-1 screenmgr[4795]: Client 149: start screen requested: REF_CliConHeizungsse
2014:09:10-09:48:39 primary-1 screenmgr[4795]: Client 149: connector started
2014:09:10-09:48:39 primary-1 screenmgr[4795]: id="2201" username="***xx" event="Connection started" sub="vpn" variant="clv" sys="SecureNet" severity="info" srcip="a.b.c.d" service="HTML5 VPN" type="VNCRDesktop" sessionid="149" sessionname="test.test.test" 


And here are the relevant log entry's for error2:

2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
2014:09:10-08:21:37 primary-1 screenmgr[4795]: PTYSSH[REF_CliConStorage]: Error occured: undefined
 

I'm using Firefox 24.6.0 ESR as HTML5-client on a company computer and in parallel a SSLVPN connection from my private laptop (via the same internet infrastructure) to the same Sophos hardware without any troubles and without any connection losses.

On sophos side i'm using a ISO installation with 9.205-12.

Please can you take a look on it?

Thanks
regards
Herbert


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  • 0
    Hi, Herbert, and welcome to the User BB!

    Try replacing the current VPN Portal Connection with a new one - do you still have this same problem?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi Balfson,

    if you mean disconnecting from HTML-VPN and reconnecting again, i tried this many times, but it doesn't matter?!?!?

    Thanks
    regards
    Herbert
  • 0
    Herbert, no, I meant the HTNL5 VPN definitions, not restarting in the User Portal.  Have you tried just using the password approach with loginuser instead of with ssh Private key?

    Cheers - Bob
    PS I've made a suggestion in the Documentation forum.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    Hi,

    sorry for my late reply. So I never used the ssh approach. I always used the automatic login via User and password.

    And now i configured one ssh session via no automatic login via user, and the second one via automatic user login, but both without ssh authentication, and the problem still exists.

    Thanks
    regards
    Herbert
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