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Authentication problem with User Portal

andrew.matthews
Hi
Got a strange problem with the user portal.  When I login as me, I get and error.  If I login as another user, it works ok.  I know my credentials work as I am able to login via PPPTP VPN.

Here are the entries from the log files: - 
2013:02:01-11:17:34 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***141 (radius)"

2013:02:01-11:17:34 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***1 (adirectory)"

2013:02:01-11:17:36 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="could not set object for andrew: ALREADY_IN_USE_OBJECT"

2013:02:01-11:17:36 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="failed to set object"

2013:02:01-11:17:36 firewall aua[2983]: Use of uninitialized value $ref in pattern match (m//) at aua.pl line 752,  line 466.

2013:02:01-11:17:36 firewall aua[4065]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="***.***.***.***" user="andrew" caller="portal" reason="DENIED"

2013:02:01-11:17:45 firewall aua[4073]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***141 (radius)"

2013:02:01-11:17:45 firewall aua[4073]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***1 (adirectory)"

2013:02:01-11:17:47 firewall aua[4073]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="***.***.***.***" user="julie" caller="portal" engine="adirectory"


Running version 9.004-34.

Any help/suggestions would be welcome.


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  • 0
    Scott, he had done that, but the email address hadn't been deleted whereever it is that the auto-create facility looks to see if there's an existing email address.  I seem to recall a similar issue several years ago.

    Cheers - Bob
    PS Report Case ID 3675953 submitted
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Bump for an old thread. Thanks for the information, guys...this helped me resolve a similar problem.

    I setup a new UTM 120 for a new customer and when I initially setup the device I registered using the email address of the office manager. A week later after I setup AD integration so they can login to the user portal, we found out that everyone except the office manager could login. I got the same message from her account that said "could not set object for username: ALREADY_IN_USE_OBJECT". It turns out that the "admin" user account had her email address assigned to it, so when she tried to sign in herself it wouldn't create the account because the email address was already in use by another account. I simply used a different email address for the "admin" login, after which she signed on and it auto-created her account no problems.

    Just sharing my problem and resolution in case anyone else runs into that problem.
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