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Authentication problem with User Portal

andrew.matthews
Hi
Got a strange problem with the user portal.  When I login as me, I get and error.  If I login as another user, it works ok.  I know my credentials work as I am able to login via PPPTP VPN.

Here are the entries from the log files: - 
2013:02:01-11:17:34 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***141 (radius)"

2013:02:01-11:17:34 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***1 (adirectory)"

2013:02:01-11:17:36 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="could not set object for andrew: ALREADY_IN_USE_OBJECT"

2013:02:01-11:17:36 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="failed to set object"

2013:02:01-11:17:36 firewall aua[2983]: Use of uninitialized value $ref in pattern match (m//) at aua.pl line 752,  line 466.

2013:02:01-11:17:36 firewall aua[4065]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="***.***.***.***" user="andrew" caller="portal" reason="DENIED"

2013:02:01-11:17:45 firewall aua[4073]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***141 (radius)"

2013:02:01-11:17:45 firewall aua[4073]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***1 (adirectory)"

2013:02:01-11:17:47 firewall aua[4073]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="***.***.***.***" user="julie" caller="portal" engine="adirectory"


Running version 9.004-34.

Any help/suggestions would be welcome.


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  • 0
    I manually added myself as a remotely authenticated user and it's now working.  odd...
  • 0
    What do you mean - what were you before?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    My system was set to automatically create users that don't exist the fist time they authenticate Bob.

    So when it was failing for my login, I didn't exist but the logs seem to think I did  exist.

    The user that worked regardless was created automatically and never had any problems.
  • 0
    OK, so my guess is that you had already created a Local user for yourself and that you limited Portal User access to an AD-Security-Group-based Backend Group.  Was that it?  If so, I bet it functions as designed, and I think this is a conceptual bug that should be reported via a Support ticket.  

    Cheers - Bob

    Sorry for any short responses!  Posted from my iPhone.
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Nope Bob - my user account of 'andrew' did not exist anywhere in the system.

    When I first set the system up, I created a local account for me for testing but deleted it when I set up AD integration.

    Searching the backup file in a text editor, I can see my e-mail address exists in the backup but it's not visible anywhere through the web-config so maybe my account wasn't totally deleted and when the automatic creation tried, it found my e-mail address and threw a wobbly and failed.
  • 0
    Thanks for responding, Andrew,

    Yup, that's the kind of thing I guessed might have happened - the email address is indeed the key issue for it to decline to create a user.  Was the other part of my guess right - that you had limited User Portal access to an AD-Security-Group-based Backend Group?  Or, did you just leave it open to any authenticated user?

    If you have a commercial license, you can report this via a support ticket.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    I'm on a freebie home user license Bob so no support for me [:(]
  • 0
    OK.  If you'll respond to my question in Post #7, I'll report it.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Hey Bob - the portal was set to allow all users.

    Do you know how to clean up the backend database to remove records/e-mail addresses that are no longer in use?

    Thanks for following this up with Sophos on my behalf.
  • 0
    If the accounts have been created on the ASG, Go to Definitions & Users>>Users & Groups>>Users Tab.  Find the account that is no longer in use, click on the delete button for that account.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

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