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Authentication problem with User Portal

Hi
Got a strange problem with the user portal.  When I login as me, I get and error.  If I login as another user, it works ok.  I know my credentials work as I am able to login via PPPTP VPN.

Here are the entries from the log files: -
2013:02:01-11:17:34 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***141 (radius)"

2013:02:01-11:17:34 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***1 (adirectory)"
2013:02:01-11:17:36 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="could not set object for andrew: ALREADY_IN_USE_OBJECT"
2013:02:01-11:17:36 firewall aua[4065]: id="3006" severity="info" sys="System" sub="auth" name="failed to set object"
2013:02:01-11:17:36 firewall aua[2983]: Use of uninitialized value $ref in pattern match (m//) at aua.pl line 752,  line 466.
2013:02:01-11:17:36 firewall aua[4065]: id="3005" severity="warn" sys="System" sub="auth" name="Authentication failed" srcip="***.***.***.***" user="andrew" caller="portal" reason="DENIED"
2013:02:01-11:17:45 firewall aua[4073]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***141 (radius)"
2013:02:01-11:17:45 firewall aua[4073]: id="3006" severity="info" sys="System" sub="auth" name="Trying ***.***.***1 (adirectory)"
2013:02:01-11:17:47 firewall aua[4073]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="***.***.***.***" user="julie" caller="portal" engine="adirectory"


Running version 9.004-34.

Any help/suggestions would be welcome.


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Parents
  • Scott, he had done that, but the email address hadn't been deleted whereever it is that the auto-create facility looks to see if there's an existing email address.  I seem to recall a similar issue several years ago.

    Cheers - Bob
    PS Report Case ID 3675953 submitted
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Scott, he had done that, but the email address hadn't been deleted whereever it is that the auto-create facility looks to see if there's an existing email address.  I seem to recall a similar issue several years ago.

    Cheers - Bob
    PS Report Case ID 3675953 submitted
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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