WARN-726 VPN connection using Site-to-Site is down not sending

Hallo Marita,

(Sorry, my German-speaking brain isn't creating thoughts at the moment. [:(])

You didn't say which version of UTM - 9.506?

This is working for me.  Do you see whether this notice was sent in the Admin Notifications log?

MfG - Bob (Bitte auf Deutsch weiterhin.)

Hallo Bob,

wir setzen die Version 9.510-5 ein.

VG

Marita

Marita, do you see whether this notice was sent in the Admin Notifications log?

MfG - Bob (Bitte auf Deutsch weiterhin.)

Wie sieht denn so eine Meldung genau aus? Aktuell steht die Verbindung...

I see in notifier.log that the warning was processed.  I see in smtp.log that it was sent.

secure:/root # grep 'WARN-726' /var/log/notifier.log
2018:08:30-15:35:54 secure notifier[19397]: processing notification request for WARN-726
secure:/root # grep 'WARN\-726' /var/log/smtp.log
2018:08:30-15:36:00 secure smtpd[19920]: SCANNER[19920]: id="1000" severity="info" sys="SecureMail" sub="smtp" name="email passed" srcip="127.0.0.1" from="do-not-reply@fw-notify.net" to="sophos.notifications@mydomain.com" subject="[secure.mydomain.com][WARN-726] VPN connection using Site-to-Site is down" queueid="1fvTfc-0005BI-4q" size="236"

MfG - Bob (Bitte auf Deutsch weiterhin.)

I see in notifier.log that the warning was processed.  I see in smtp.log that it was sent.

secure:/root # grep 'WARN-726' /var/log/notifier.log
2018:08:30-15:35:54 secure notifier[19397]: processing notification request for WARN-726
secure:/root # grep 'WARN\-726' /var/log/smtp.log
2018:08:30-15:36:00 secure smtpd[19920]: SCANNER[19920]: id="1000" severity="info" sys="SecureMail" sub="smtp" name="email passed" srcip="127.0.0.1" from="do-not-reply@fw-notify.net" to="sophos.notifications@mydomain.com" subject="[secure.mydomain.com][WARN-726] VPN connection using Site-to-Site is down" queueid="1fvTfc-0005BI-4q" size="236"

MfG - Bob (Bitte auf Deutsch weiterhin.)

Hallo Bob,

in beiden Logs sind die Meldungen nicht vorhanden.

VG

Marita

What result do you see at the command line from the following?

cc get_objects notification |grep -B 1 'id.*\-726'

MfG - Bob (Bitte auf Deutsch weiterhin.)

Hallo Bob,

entschuldige bitte die späte Antwort. Das Ergebnis lautet:

'email' => 1,

'id' => 'INFO-726',

--

'email' => 1,

'id' => 'WARN-726',

MfG,

Marita

You've proven that the configuration for Notifications is correct in the UTM, Marita.  If you  receive a notification when you attempt to logon with invalid credentials, then you should contact Sophos Support.  If you don't then you might need to configure an 'External SMTP Server' on the 'Advanced' tab.

MfG - Bob (Bitte auf Deutsch weiterhin.)