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Reregistering Endpoints

J.Janssens

Hello,

I 'inherited' a UTM at a customer site with an active license, but the Endpoint Management in the UTM is very basic. Because 100+ of the endpoints was no longer valid, I flushed the whole list, assuming that the clients would simply reappear when contacting the server.

They don't.

So now what? Is there a command I can run on the clients to resync? Or is the only solution reinstalling the antivirus client? And if so, is there a way to automate it silently? I don't have an msi.

Thanks in advance.



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  • 0

    Hi Janssens,

    Did you delete the complete list of endpoints from the Web Admin? Note that when you delete a computer from the list it will no longer be monitored by the UTM. However, the installed endpoint software will not automatically be uninstalled, and the policies last deployed will still be active.

    Show us epsecd.log file for further information.

    Thanks

  • 0 in reply to sachingurung

    Hello achingurung,

    Yes I removed it and yes, I know it does not uninstall the software. My question is a simple "is there a command I can use to resync".

Reply Children
  • 0 in reply to J.Janssens

    I haven't' come across such issue before, the only information I have for endpoints installation on the system through CLI is here. 

    Thanks

  • 0 in reply to sachingurung

    Thank you. These are however switches for the installer - so basically it would mean reinstalling every single client. I hoped for a command that can be run against one of the executables in the existing installation. This seems to be such a basic command that I cannot imagine this is not possible.

  • 0 in reply to J.Janssens

    Hi Jassen,

    Contact support if there is any alternative or a command available. Post us if there is any which could help others.

    Thanks

  • +1 in reply to sachingurung

    I called the supplier and they say it's not possible, so I will have to redeploy the client to the whole domain. Or I restore a backup from the UTM, but then I have everything back I wanted to get rid of.

  • 0 in reply to J.Janssens

    Wait a minute!

    You said, "the Endpoint Management in the UTM is very basic. Because 100+ of the endpoints was no longer valid."  I don't know what you mean.  Restoring a backup may be your best solution, but please explain very specifically what you saw and what your conclusion means.

    Cheers - Bob

  • 0 in reply to BAlfson

    Restoring a backup was not a solution, as this would also bring back all the obsolete entries. It's easier for me to redeploy clients than to compare a list with clients known by Sophos and clients active the last X days in AD. Because this functionality is missing, this is how I did it. All is fine now. I just don't understand why Sophos did not make it easy to reregister an endpoint.

    There a similar discussion going on about DHCP on the UTM: last time I checked you could not clear a lease. Only clear the whole DHCP. The UTM is a great machine, but it does pay a price in depth by missing some basic features in some of its tasks.