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Unable to download Endpoint Protection Package

russellrobertson
I've been able to download the package once but now every time I try from the Endpoint Protection > Computer Management > Deploy Agent, I get a 404 page.

I've updated the UTM appliance and it's on firmware version:  9.212-3.

It's been like this for possibly a month now so not sure it's an intermittent issue.

URL I have is 
mcs1-815e.broker.sophos.com/.../


Any help would be most appreciated.


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  • 0
    Hi, Russell, and welcome to the User BB!

    If this is a paid license, you should get Sophos Support involved.

    That is indeed a non-existent page.  I guess that something has happened to your UTM's registration with the Endpoint configuration service in the Cloud.  You can re-register by Disabling/Enabling Endpoint in the UTM.  You will need to un-install/re-install any installed Endpoints if you want them to connect with changes in the configuration in the UTM.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    Hi, Russell, and welcome to the User BB!

    If this is a paid license, you should get Sophos Support involved.

    That is indeed a non-existent page.  I guess that something has happened to your UTM's registration with the Endpoint configuration service in the Cloud.  You can re-register by Disabling/Enabling Endpoint in the UTM.  You will need to un-install/re-install any installed Endpoints if you want them to connect with changes in the configuration in the UTM.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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