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Unable to download Endpoint Protection Package

I've been able to download the package once but now every time I try from the Endpoint Protection > Computer Management > Deploy Agent, I get a 404 page.

I've updated the UTM appliance and it's on firmware version: 9.212-3.

It's been like this for possibly a month now so not sure it's an intermittent issue.

URL I have is

mcs1-815e.broker.sophos.com/.../

Any help would be most appreciated.

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0 BAlfson over 10 years ago

Hi, Russell, and welcome to the User BB!

If this is a paid license, you should get Sophos Support involved.

That is indeed a non-existent page. I guess that something has happened to your UTM's registration with the Endpoint configuration service in the Cloud. You can re-register by Disabling/Enabling Endpoint in the UTM. You will need to un-install/re-install any installed Endpoints if you want them to connect with changes in the configuration in the UTM.

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 russellrobertson over 10 years ago

Thanks for the reply, I tried as you suggest and there was an error about connecting to the DB. Decided to start from scratch - thanks again for your help.

Cheers

Russell
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