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Can't talk to Sophos LiveConnect

beychr
Hi,

i have since yesterday always the same error in my Endpoint Protection Log. 

2015:02:04-10:24:10 ****** epsecd[8441]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."

2015:02:04-10:24:10 ****** epsecd[8441]: >=========================================================================

2015:02:04-10:24:10 ****** epsecd[8441]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"

2015:02:04-10:24:10 ****** epsecd[8441]: 

2015:02:04-10:24:10 ****** epsecd[8441]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm

2015:02:04-10:24:10 ****** epsecd[8441]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm

2015:02:04-10:24:10 ****** epsecd[8441]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm

2015:02:04-10:24:10 ****** epsecd[8441]:  4. main::top-level:63() client.pl

2015:02:04-10:24:10 ****** epsecd[8441]: 


Is there a Problem on UTM site or on the Sophos LiveConnect site?

UTM Version 9.307

greetings

beychr


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Parents
  • 0
    Hi Maurizio, and welcome to the User BB!

    Just to confirm - you installed the Endpoints using the links generated in the Sophos UTM, correct?  Your question about the key confuses me.

    Also, please state the version of UTM - 9.307?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    Hi Maurizio, and welcome to the User BB!

    Just to confirm - you installed the Endpoints using the links generated in the Sophos UTM, correct?  Your question about the key confuses me.

    Also, please state the version of UTM - 9.307?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • 0 in reply to BAlfson
    Hi Bob,

    Thnanks for your reply. First of all, I noticed this morning that the UTM is able to connect to Live Connect, without any modifications on mu UTM. So it looks like this has nothing to do with the settings on my UTM but more with the LiveConnect servers.

    My remaining question however if this lost connection will happen again, or that it has been resolved.

    Sorry for my confusing description about a "key". I was refering to the Registration Token.

    To be complete; clients did indeed install Endpoint protection via the links.
    The version is 9.307-6. 

    Cheers, M
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