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Can't talk to Sophos LiveConnect

beychr
Hi,

i have since yesterday always the same error in my Endpoint Protection Log. 

2015:02:04-10:24:10 ****** epsecd[8441]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."

2015:02:04-10:24:10 ****** epsecd[8441]: >=========================================================================

2015:02:04-10:24:10 ****** epsecd[8441]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"

2015:02:04-10:24:10 ****** epsecd[8441]: 

2015:02:04-10:24:10 ****** epsecd[8441]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm

2015:02:04-10:24:10 ****** epsecd[8441]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm

2015:02:04-10:24:10 ****** epsecd[8441]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm

2015:02:04-10:24:10 ****** epsecd[8441]:  4. main::top-level:63() client.pl

2015:02:04-10:24:10 ****** epsecd[8441]: 


Is there a Problem on UTM site or on the Sophos LiveConnect site?

UTM Version 9.307

greetings

beychr


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  • 0
    Sophos LiveConnect was having some sort of issue last night.  Couldn't enable Endpoint Protection on an install, for awhile.
    __________________
    ACE v8/SCA v9.3

    ...still have a v5 install disk in a box somewhere.

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  • 0 in reply to Scott_Klassen
    Same Problem here. Started @01.23.2015

    2015:01:23-00:42:21 ++++++ epsecd[8566]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout starting SSL session."
    2015:01:23-00:42:21 ++++++ epsecd[8566]: >=========================================================================
    2015:01:23-00:42:21 ++++++ epsecd[8566]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
    2015:01:23-00:42:21 ++++++ epsecd[8566]: 
    2015:01:23-00:42:21 ++++++ epsecd[8566]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2015:01:23-00:42:21 ++++++ epsecd[8566]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
    2015:01:23-00:42:21 ++++++ epsecd[8566]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2015:01:23-00:42:21 ++++++ epsecd[8566]:  4. main::top-level:63() client.pl
    2015:01:23-00:42:21 ++++++ epsecd[8566]: 
  • 0 in reply to NeuillyMarne
    Hi,

    Sophos LiveConnect is active again since last night [:D]

    greetings

    beychr
  • 0 in reply to beychr
    I am just starting to use the endpoint security. I have tried a lot to keep my clients visible as they were not showing up as Sophos Liveconnect was down. I now see that the Sophos Liveconnect server has been off line but should be back online.
    However, my clients are not showingt up again like I suppose.
    If the Sophos Liveconnect is still buggy, this could be a reason for me for not using it anymore.


    Do I need to re-install the software on the client (with possibly an new key)?
    Or do I just need to wait for my UTM to find them.

    Any advice would be appreciated.
Reply
  • 0 in reply to beychr
    I am just starting to use the endpoint security. I have tried a lot to keep my clients visible as they were not showing up as Sophos Liveconnect was down. I now see that the Sophos Liveconnect server has been off line but should be back online.
    However, my clients are not showingt up again like I suppose.
    If the Sophos Liveconnect is still buggy, this could be a reason for me for not using it anymore.


    Do I need to re-install the software on the client (with possibly an new key)?
    Or do I just need to wait for my UTM to find them.

    Any advice would be appreciated.
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